Dynamic leader with over 20 years of demonstrated success in the food and service industry.  An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

 

Operations Expertise   Quality Assurance   Retention Strategies   Cost Control

Financial Analysis   Data Analysis   Inventory Analysis   Payroll Analysis

• Cross-Functional Leadership   Customer Loyalty Expert   Training & Development   Health and Safety Compliance

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical and academic training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

 

 

 

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Provide staff support and mentoring whenever necessary.

 

 

 

 

Warehouse Manager, Unique Wine Company                                                                            1998-2009

 

  Primary responsibilities included management and maintenance of comprehensive supply flow process for multi-million dollar wine inventory.  Specific functions included;

  Coordination of shipping and receiving of daily wine deliveries;

  Maintaining fleet of trucks as well as directing and supervision of internal delivery team;

  Acting as cross departmental liaison in terms of establishing and maintaining solid communication process between sales and operations.

Assistant General Manager, Uno Chicago Bar & Grill                                                              1998-1998

 

  Trained extensively on all operational protocols associated with operating individual franchise. 

 

Manager, Darden Restaurants (Red Lobster)                                                                              1996-1998

 

  Primary responsibilities include comprehensive management and oversight of all aspects of operations.  Specific functions included;

  Conducted all operational and administrative duties including payroll, budget and financial analyses, staff training, and departmental cost control;

  Responsible for staff development, hiring, recruitment, retention strategies, and corrective actions plans;

  Designed and implemented numerous programs that significantly increased Net Operating Income;

  Maintained and exceeded state health and safety regulations;

  Effectively managed employees in all areas of site operations;

  Developed and implemented various customer service and loyalty training programs for staff.

 

Earlier Experience

 

General Manager, Sizzler Restaurants                                                                                    

 

  Primary responsibilities included effective management of daily operations and support of staff.  Specific functions and achievements included;

  Managing operations in a fiscally responsible manner in order to maintain solvency and viability of business;

  Recruitment and training of service staff, operations personnel;

  Food, beverage, and hospitality supervision and oversight;

  Managed, at one point or another, all areas of comprehensive restaurant environment.

 

 

 

  General Coursework C Williamette University

  Diploma Received C Fife High School

  Graduated with Honors

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy xxx-xxx-xxxx / abc@xyz.com DATE NAME HERE OF RECIPIENT NAME HERE OF COMPANY   Dear RECIPEINT NAME: Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as an Account Manager and Operational Executive with specialized expertise within the food and hospitality industry.   I am skilled at providing executive level management expertise regarding comprehensive tasks including training, financial analysis, hiring and retention protocols, client support, research, and a strong background in all aspects of Business Development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  Additionally, I understand many functional aspects of organizational support from many levels and vantage points.             My peers describe me as an exceptionally hard worker and strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.             After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you. Sincerely, Yyyyyy x. yyyyyy