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career objective
results-driven chief engineer eager to contribute superior project management, team leadership, and customer service skills toward supporting the employer in optimizing operational performance
profile
ø offer 11 years of progressive experience in managing construction projects, operational programs, and client relations, with expertise in the housing and hospitality arenas
ø facilitate client-focused , service-oriented environment vital to maximizing customer satisfaction and retention
ø deliver accurate project estimates, negotiate contracts, prepare and administer budgets, develop schedules and work plans, obtain all necessary permits and permissions, generate rfis and rfps, and implement change orders / scope changes
ø recruit, train, and supervise workers and subcontractors to ensure on-time, accurate, and safe completion of all projects; ensure compliance with all osha, federal, state, and local regulations, as well as corporate policies and procedures
ø consistently meet project deadlines, maintain budget guidelines, and exceed inspections standards; demonstrated ability to manage multiple concurrent projects
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including microsoft word, excel, and outlook
~ key achievements ~
- cost-effectively administer $100k+ annual departmental operating budget as chief engineer for the courtyard and residence inn by marriott; c
- created new project management program to ensure optimal management of all departmental operations; maintain 100% quality assurance audits scores and guest satisfaction scores of 92% or above
- perform a broad scope of functions and serve as manager on duty, safety and security manager, in-house quality assurance inspector, purchase order system administrator, member of baltimore courtyard task force, and intermediate department head of housekeeping for the courtyard / residence inn by marriott
- manage marriott s environmentally conscious hospitality operations program (echo) focusing on water and energy conservation, clean air initiatives, wildlife preservation, "reduce-reuse-recycle" waste management, and clean-up campaigns
- launched construction on new 63-home caruso homes community with houses ranging from $750k c $1.2, including a model home named best in show by parade of homes (2005)
- achieved exceptional performance statistics, including 100% on-time closings, 94% average on quality inspection walks, and 93% for construction experience and home occupancy experience ratings under the eliant survey program; played an integral role in leading caruso homes to be selected as americas best builder by the national association of home builders (nahb) in 2006
- increased county inspection success rate from 20% to 90% for all new winfield homes projects through effective management of all aspects of construction
- directed more than 35 new winfield homes projects in 2004 with retail value of greater than $12m; additionally responsible for construction of two parade of homes winners in 2003 and 2004
- established customer service department for design craft homes to improve customer data management and scheduling
- developed customer feedback program to track subcontractor performance and ensure optimal levels of sona homes client satisfaction
- in recognition of outstanding performance, steadily progressed within united states air force and continually entrusted with more advanced responsibilities; additionally granted commandant s award and esprit de corps award from nco leadership school
continued
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professional experience
courtyard / residence inn by marriott, aberdeen, md 2008 c present
chief engineer
caruso homes, crofton, md 2005 c 2008
management construction superintendent
winfield homes, fredericksburg, va 2003 c 2005
management construction superintendent
design craft homes, locust grove, va 2000 c 2003
management construction superintendent / customer service / punch-out
sona homes, fredericksburg, va 1999 c 2000
customer service
~ military background ~
united states air force noncommissioned officer
squadron quality assurance inspector
dedicated crew chief
aircraft maintenance technician
aircraft jet engine / pneudraulic technician
work center training instructor
human resource management supervisor
education & training
insert school, insert location
associate s degree in engineering maintenance
~ certifications & professional development ~
certified graduate builder-project manager
universal hvac certification
cooling tower/boiler certification
certified pool official
cpr certification
tips certification
food safety certification (in progress)
how to handle difficult and demanding customers, padgett and thompson
simplex-grinell alarm 4100u fire control panel qualified
e-time data entry and correction qualified
timberline scheduling qualified
~ military training ~
financial management program, usaf training wing
supervisor safety, usaf training school
noncommissioned officers leadership school
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