Yyyyyy x. yyyyyy
Results-driven, solutions-focused leader with expertise in steering broad scope of business operations, eager to contribute talents toward supporting the employer in optimizing operational and financial performance.
Ø Offer approximately 15 years progressive experience in managing and leading people in a team environment, with comprehensive client servicing, sales and marketing background.
Ø Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.
Ø Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
Ø Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.
Key Recent Achievements
Ø Integral member in improving location ranking from 145th to 9th out of 420 stores at Red Robin International.
Ø Increased net profitability from 6 to 26% within three months at Red Robin International, demonstrating exceptional sales and negotiation abilities in achieving goals and timelines.
Ø Voted 2004 Jacksonville Salesperson of the Year at Green Chevrolet/Buick/Pontiac by area residents and customers.
Ø Boosted service sales, retained #1 customer service rating and surpassed profitability goals in service department at Green Chevrolet/Buick/Pontiac.
Ø Recognized as the Lead Sales Representative for Florida s West Coast Region at GE Financial Services.
Acquire valuable training and experience in Haz-Mat regulations, product/service knowledge, computers and customer relations.
Proactively build and establish key relationships and liaise effectively with senior management, staff and clients.
Red Robin International - Chesterfield, Missouri 2006-2008
Contribute dynamic leadership skills in managing all aspects of daily operations, with full accountability for the effective administration of supplies, marketing, sales and service relations.
Cost-effectively allocated and administered the budget.
Spearheaded diverse administrative activities including staffing, training and performance evaluation of front sales staff.
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Green Chevrolet/Buick/Pontiac - Jacksonville, Illinois 2004-2005
Sales/Assistant Service Manager
Promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Proficiently designed, developed and executed sales strategies instrumental to boosting performance.
GE Financial Services - Tampa, Florida 2001-2003
Financial Services Representative
Relied upon to lend expertise toward actively mentoring and training new hires, playing a solid role in supporting the development of top-performing team members.
Innovatively created and launched targeted marketing and promotional strategies for lead generation.
Conducted comprehensive research and analysis of monetary capabilities and limitations of prospective campaigns.
Ale House Management, Inc. - Tampa, Florida 1998-2000
Assistant General Manager
Successfully accomplished increased bottom line profitability through P&L analysis.
Effectively planned, coordinated and implemented sales strategies to meet or exceed monthly goals.
Steered the management of daily operations, including hiring, training and supervising staff members throughout multiple locations, with strong focus on optimizing productivity, efficiency and quality.
Reynolds Metals Company - St. Louis, Missouri 1995-1998
Sales Service/Credit Manager
Directly oversaw customer sales, service operations and accounts payable/receivable, demonstrating exceptional multitasking and organizational abilities.
Successfully decreased bad debt by 65%.
Hooters of America, Inc. - Orlando, Florida and St. Louis, Missouri 1994-1995
Played a key role in driving business growth by actively collaborating in launching and staffing two new stores; effectively trained top-performing management and support teams.
Efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.
Maintained full accountability for customer service, bank deposits, inventory, crew supervision, and ordering/receiving.
Granton of Orlando - Orlando, Florida 1993
Managed and directed a sales team of 8-10 members for designated ad campaigns.
Led 5 of the top 10 campaigns for the year.
Achieved Campaign Manager of the Year, Orlando office, for 1993.
Education & Professional Training
BA in Journalism, Double Minor in Public Relations & Mass Communications - Auburn University (Auburn, AL), 1992
Haz-Mat Regulations, Product and Service knowledge, Computer Training and Customer Relations - Safety-Kleen
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