Versatile sales management and human resources professional with a distinguished 10 year management career developing top-performing sales teams combined with academic and practical background in Human Resources.
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Strong HR training and recruiting experience with a proven ability to develop material, impart knowledge and update programs as needed
Recruiting activities included all aspects of screening, interviewing, hiring and orientation for staff
Highly ethical professional, able to improve revenue without sacrificing values
Demonstrated ability in assessing problem areas and offering recommendations resulting in increases in productivity and profitability
Excel in establishing and building positive relationships with customers and all levels of management
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Alltel/Verizon Wireless, Killeen, Marble Falls, Flower Mound, TX / Hinesville, GA 2002 2009
Store Manager, 2006 - 2009
Wireless Consultant, 2006/2009
Customer Service Representative, 2005 - 2006
Sales Representative, 2002 - 2005
Effectively recruited, trained and led dynamic sales team to become one of the top selling stores within the company
Built a strong, integrity based store; successfully repeated the process from store to store
Profitably increased company revenue by generating additional sales through value-added services to new customers; maintained customer loyalty by providing exceptional service to existing customers
Increased productivity by providing training to colleagues on how to operate and maintain internal inventory repair system
Consistently received high audit scores due to exceptional managerial skills
Superior job performance resulted regular promotions to positions with increasing responsibility
Convergys Wireless, Killeen, TX 2000 2002
Customer Service Representative
Increased revenue by up-selling services to ATT landline customers and efficiently responded to high-volume inbound customer service calls
Played a solid role in growing business and ensuring customer satisfaction by continually delivering superior customer service to existing customers
Oshman s Sporting Goods, Killeen, TX 1998 2000
Assistant Store Manager, 1998 2000
Sales Representative, 1998
Drove sales through proactive customer presentations and strategic promotions while assisting management with daily operations to maximize bottom-line performance; oversaw cash reconciliation
Reduced inventory discrepancies and maintained optimal stock levels by developing an inventory management system that was implemented at all locations
Initially hired as a Sales Rep and quickly promoted in recognition of superior performance
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American InterContinental University, Hoffman Estates, IL
Bachelor of Arts in Human Resources in-progress
Associate of Arts in Business Administration 2009
Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT ACTUAL TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include numerous years of success steering top-performing sales teams and a personal track record for delivering exceptional customer service and driving sales. In addition to my managerial experience I am currently close to completing my Bachelor of Arts in Human Resources. Professionally, I have solid experience in recruiting, training and supervising dynamic sales teams. I offer superior communication and interpersonal relation skills and am highly effective in planning and coordinating workflow and managing time to maximize productivity and efficiency.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
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