Versatile leader and team player eager to contribute broad professional and industry background toward supporting a progressive organization in optimizing bottom-line performance; Fluent in English & Spanish.
Administrative Operations Business Development Client Relations/Services
Staffing/Training/Team Building Staffing/Recruiting Supervision
Policies & Procedures Performance Analysis Data Management
Credit & Financial Services Project Management Communications
Client Service Representative, Square One Debt Settlement - Sunrise, FL 2010-Present
Consistently deliver world-class customer service in actively consulting with enrolled clients on strategies for resolving debts in areas ranging from account status to handling abusive collection calls; entails extensive verbal as well as written communications with customers.
Serve as key liaison between clients and negotiators in executing optimal delinquent payment and related credit solutions.
Admissions Representative, Concorde Career Institute - Miramar, FL 2009
Successfully generated new business for Institute by spearheading full-scope admissions functions, from responding to initial prospect inbound calls and providing quality information based on effective fact finding and needs assessment to coordinating career consults and orienting newly enrolled students.
Actively consulted with prospects and applied customized sales strategies toward qualifying and recruiting new students; provided quality follow-up and support in areas ranging from financial aid to campus orientations.
Deputy Clerk, Imaging Department, Broward County Courthouse-Deerfield Beach-FL 2008-2009
Maximized operational efficiencies by proficiently scanning felony criminal files to microfilm database.
Applied sharp administrative and clerical skills toward preparing detailed felony criminal files spanning milestone pleadings and document pleadings as well as confidential evidence materials
Ensured data integrity and quality control through thorough assessment and verification of complex information.
Supervisor, Training Center, Florida Career College - Miami, FL 2005-2007
Contributed dynamic leadership and communication skills toward delivering Admissions Associates training in recruiting and qualifying candidates for career consult and subsequent enrollment.
Oversaw staff performance; confirmed appointments, produced and analyzed weekly reports to determine appointment to interview and interview to enrollment conversion results.
Effectively defined and implemented strategies to boost staff production and maximize enrollment.
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Groups Reservation Agent, Costa Cruise - Hollywood, FL 2003-2005
Directed and coordinated broad-scope travel operations, including booking and coordinating purchase arrangements for agents and group reservations.
Planned and developed policies designed to improve company's image and relations with customers, employees and within the community.
Executed innovative sales and marketing strategies to identify optimal service providers, control costs and boost bottom-line profits.
Service & Sales Associate; Bellsouth Telecommunications - Miami, FL 1998-2002
Led sales efforts for individual accounts and maintained accountability for revenue objectives; included analyzing market/competitor trends and consumer needs, establishing overall account strategies and executing customized account sales plans to generate existing/new business growth.
Examined services and transactions to ensure contractual and regulatory compliance.
Manager Insurance Claims; People's National Bank - Miami, FL 1997-1998
Proficiently led team in full-scope operations, with personal responsibilities spanning sales, marketing, client servicing, human resources, purchasing, advertising, risk management, procedural enhancements, and general administration functions.
Applied industry expertise toward effectively comprehending, interpreting and explaining company policies and procedures for customers.
Sales Manager; Lakeside Distribution - Miami, FL 1996-1997
Strategically directed district sales operations to maximize competitive leveraging, sales and profits; recruited, hired, trained and supervised staff in all facets of sales, marketing and client servicing.
Bachelor's Degree, Sociology; Albany State University
Associate s Degree, Christian Studies; Theological Institute Online
Volunteer-Ministry of Consolidation Coordinator, Segadores De Vida Christian Church-Hollywood; Current
Contribute sharp business acumen and leadership qualities toward delivering training, coordinating guest speakers, managing member directory and attendance records, and producing complex weekly reports for presentation to senior church leaders.
Lead weekly Bible Study Group with approximately 10-12 young men to share the written word of God; mentor and counsel on strategies for approaching daily life situations/experiences
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