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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ▪


Career Objective


Customer Service / Sales Management candidate with over 20 years of versatile experience in project coordination, global logistics management, customer service management and administration eager to contribute skills toward supporting a progressive organization in optimizing performance


Qualifications Profile


Ø  Promote service excellence as a proactive leader, mentor and supervisor with exemplary interpersonal skills; track record for increasing employee morale

Ø  Expertise in customer relations and needs assessment; able to build customer loyalty and increase penetration within accounts

Ø  Demonstrated ability in assessing problem areas and offering recommendations resulting in increases in productivity and profitability

Ø  Excel at establishing and building positive relationships with customers and all levels of management

Ø  Creative and skilled problem-solver with outstanding sales abilities

Ø  Proficient in MS Office, Excel, PowerPoint, Outlook, Windows 2007, PDA Savvy, GroupWise, and Lotus Notes

Career Track


Owner / Operator, CONCON ADULT CARE, San Francisco, CA                                        2009 C Present

  Develop home program focused on teaching life skills and encouraging independence, including teaching clients how to do their own laundry, banking, light meal preparation and navigate around the city independently

  Successfully acclimatize two clients into family home environment and manage one part-time staff


Executive Assistant to CEO, EDAW / AECOM, San Francisco, CA                                       2006 C 2009

  Oversaw full-scope responsibilities for managing all administrative, functional and organizational duties required to assist the CEO

  Created an effective daily communication system to keep CEO informed, on-track and on-time; managed calendar, travel arrangements and coordinated all business / personal matters

  Maintained accountability by establishing procedures to track CEO s time on billable projects

  Entrusted to manage office in CEO s absence, including collaborating and interfacing extensively with corporate clientele and departmental heads

  Reviewed, filtered and responded to CEO s emails and screened calls as required; consolidated, edited and communicated information globally

  Upheld full responsibility for planning, organizing and executing back to back events at Harvard for 22 senior level executives representing firms from Europe, Asia, Middle East and USA


Executive Assistant to CEO, ABM INDUSTRIES INC., San Francisco, CA                             2002 C 2006

  Provided administration for all office functions and operational duties required to support the CEO, including executive level support to the members of the board

  Upheld confidentiality while managing correspondence, appointments and meetings; maintained company records and filing system, tracked and processed expenses, created presentations and managed calls / emails

  Successfully oversaw and coordinated all events, including investor conferences, board meetings, board strategy retreats, quarterly investor webcasts, annual president s conference, annual shareholder meetings, and client trips

  Increased office morale by initiating Thanksgiving Day potluck for over 100 corporate employees and gained buy-in / participation from senior level management

  Improved office communication by implementing company-wide corporate calendar and corporate conference room reservation system to assist offices in planning their yearly events as well as inform them of corporate events and meeting space availability


International Logistics Project Coordinator, PERKIN ELMER, Foster City, CA                     1998 C 2002

  Effectively managed the international logistics of hazardous materials, perishable goods and scientific instruments; initiated projects which enhanced efficiency

  Collaborated with departments to establish a quality control manual and checklist in order to ensure US Customs and NAFTA regulatory requirements were met

  Ensured timely shipment processing and on-time delivery of time-sensitive material to overseas client by acting as liaison between warehousing and shipping department, freight forwarder, carriers, production division and customer

  Managed costs and improved both efficiency and quality of services by evaluating vendor performance, overseeing contract renewal and analyzing shipments periodically


Global Logistics Manager, CIRCLE INTERNATIONAL INC., South San Francisco, CA            1994 C 1998

  Ensured customer loyalty while managing high service level accounts, including traveling overseas to establish standard operating procedures and training customer service and operations

  Increased customer satisfaction by effectively collaborating with sales department and planning / executing customer service initiatives

  Played an instrumental role in reviewing / improving service agreements by representing company to top management at customer meetings

  Provided innovative customer solutions and recognized for going the extra mile for clients; traveled internationally to troubleshoot and improve handling procedures for clients

  Drove sales and generated additional business from existing clients, ensured shipment accuracy and controlled overhead costs by negotiating rates with vendors to maintain department profitability

  Managed accounts payables and receivables; resolved outstanding receivables in excess of $300,000


Customer Service Supervisor, UNION TRANSPORT, Millbrae, CA                                        1989 C 1994

  Generated additional business by promoting service excellence while supervising five staff and ensured all customer requests were met; negotiated best rates for clients while maintaining profitability for the department

  Established quality check procedures according to customer specification and international export regulatory requirements for customer service and operations department

  Managed daily communication and problem-solving with customers, service department and operations (inventory management, shipping and warehousing)

  Assisted with generating error free documentation for international letters of credit, coordinated streamlined customer service and operations processing of cargo and customs export shipment documentation to meet airline carrier strict cut-off times

  Ensured proper IATA certification and Hazardous-Dangerous goods certification


Academic Credentials and Certifications


Business Administration, SAN FRANCISCO STATE UNIVERSITY, San Francisco, CA                           


  California Life Insurance License, 2001

  Series 63 and 63 - Investment License

  IATA FIATA Certification, 1989

  Dangerous Goods Hazardous Certification, 1987

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ▪







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF ACTUAL TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include over 20 years of progressive experience in customer service management, project coordination, administration and global logistics management. Recently, I have built a profitable Adult Home Care Business which assists clients with gaining their independence. I have solid experience supervising and mentoring dynamic customer service teams which met client needs while ensuring company profitability. I am a proactive, flexible, solutions focused problem-solver who always keeps the big-picture in mind when making decisions. I have a track record for improving procedural efficiencies and customer service and have international experience. I am comfortable interacting with diverse customer bases and all levels of management. I offer exceptional communication and interpersonal relationship skills and am highly effective in planning and coordinating workflow to manage my time to maximize productivity and efficiency.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy





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