career profile

 

offer more than 8 years as a marketing and customer service professional with such xxxxxxgh profile hospitality establishments as ko olina beach club, mgm grand hotel casino, the venetian hotel casino, and caesar s palace. possess excellent business development, market research, program administration, client service, and team leadersxxxxxxp skills. technically proficient in opera, lms, otm (hotel system), concierge gold key system, as well as ms  word, excel, outlook and power point. fluent in english and japanese. utilize japanese language to introduce company services in japanese markets.

career accomplishments

 

     recognized as #1 in sales volume with $3.0 million in 2009 wxxxxxxle at ko olina beach club as a top-producing marketing executive across all mvci companies. 

     acxxxxxxeved super sappxxxxxxre bonus line status, generating $2.5 million for ko olina beach club in 2009. 

     recipient of 6 different awards throughout 2009, with best volume 4 times and best efficiency 2 times.

     recipient of top efficiency award 2 times in 2008 for acxxxxxxeving top productivity out of all marketing coordinators at $7500/guest, 320 tour bookings, as well as super sappxxxxxxre annual award in 2008 for acxxxxxxeving $2.93 million sales, the xxxxxxghest bonus level witxxxxxxn all received only 9 months of employment at ko olina beach club.

     acxxxxxxeved #1 in sales after 1 month of employment as a wedding sales coordinator with caesar s palace, receiving recognition form from vp of hotel operation for generating top sales results.

     led sales and marketing initiatives toward japanese market for expansion of the businesses in collaboration with watabe wedding and yokoso las vegas magazine at caesar s palace.

professional experience

 

ko olina beach club, kapolei, xxxxxx                                                                              08/2007-present

marketing executive, marriott vacation club international

     maximize business development and revenue generation wxxxxxxle maintaining guest loyalty to marriott by driving innovative sales and marketing techniques including up-selling existing clientele.

     drive sales by creating and delivering benefit-oriented presentations to guests or callers and encourage them to purchase or schedule a preview package.

     conduct market research to identify qualified prospective villas purchasers and promote attendance at marriott ownersxxxxxxp resorts sales tours and presentations.

     provide complimentary gifts to guests for their patronage to help ensure repeat business.

     administer sales calendar by coordinating appointments and arrivals with the sales office.

     perform as a hotel concierge to assist jw marriott hotel guests.

               

mgm grand, las vegas, nv                                                                                         09/2005-05/2007

mansion concierge

     oversaw personal individual check in and out and greet arrival guests at the motor court and escort them up to villas for very exclusive vip guests and xxxxxxgh rollers of mgm mirage international with an average of $1 million dollar credit line.

     collaborated with mgm casino marketing department to create an unforgettable stay at the mansion from guest s pre-arrivals, with an average stay being 1 month.

     provided services for all of guests needs, including setting up individual amenities for their stay, flight reservations, transportation, show tickets, dining reservations, golf, and meetings.

     facilitated financial operations by operating cash register for credit card, check, cash transactions, and foreign currency exchange as well as preparing a daily sales report.

     worked independently during grave yard sxxxxxxft and create daily and 7-day sales forecasting report every night, forwarding documentation to vp of mansion s office, as well as butler and villa service management.

     performed training sessions for new team members and report their performance to concierge managers and directors.

     maintained office inventories and supply orders for admin office.

               

 

caesars palace, las vegas, nv                                                                               05/2005-08/2005

wedding sales coordinator

     conducted tours of wedding venues witxxxxxxn the hotel for potential customers, covering indoor and outdoor chapels and reception venues such as restaurants and conference rooms.

     create wedding contracts based on individual events and collected first minimum payment from customers to assign a wedding coordinator each couple.

     answered wedding services telephone lines and replying back all web-site e-mail questions from couples inquiring about future wedding ceremonies.

               

the venetian hotel casino, las vegas, nv                                                         05/2003-04/2005

registration concierge

     managed hotel pre-opening operation by assisting guests with all concierge needs in las vegas and surrounding areas.

     administered guests checking in and out of a 4049 all-suite hotel.

     partnered with casino marketing, housekeeping, facilities, vip, and other departments to ensure 100% guest satisfaction wxxxxxxle staying at the venetian.

     accommodated guest needs by networking with ticket agencies, box offices, restaurants, other hotels, limousine companies, and tour agencies.

     conducted training for new employees with venezia standard, lms and gold key concierge system and instructed them on general concierge tasks, reporting their performance to immediate managers.

               

hyatt regency, tamning, guam                                                                                08/2002-0/2003

front desk agent/concierge

     administered front desk operations for guests check in and out of a 445-room hotel.

     assist guest with all concierge needs including show, restaurants, golf/outdoor activities, and flight reservations.

     organize night audit reports and master and group account reports to assist night audit manager.

     answered multi-line telephone, as well as pbx assistance and room reservations.

 

mgm grand hotel casino, las vegas, nv                                                 01/2002-05/2002

wedding coordinator/intern

     completed hospitality externsxxxxxxp for 250 credit hours at the university of nevada, las vegas.

     facilitated customer requests by phone and answered questions regarding wedding ceremonies and packages.

     participated in assisting with administration of wedding ceremonies, communicating with videographer and photographer.

education

 

university of nevada, las vegas, las vegas, nv

bachelor of science in hotel administration, 2002

     3.5 gpa

 

community college of southern nevada, las vegas, nv

associates of science in hotel management, 2000

professional affiliations

 

professional convention management association (pcma), executive member/meeting planner

southern nevada hotel concierge association (snhca), 05/2003-04/2005  

professional convention and management association (pcma), 09/2001-05/2002