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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused professional with recently attained sql programming certificate and a.a.s. in microcomputer systems technology eager to offer talents in systems analysis / troubleshooting, data processing / management, process improvement, and client relations toward maximizing an employer s productivity.



profile of qualifications


         integral leader with a proven track record for conceptualizing cost-effective solutions to meet critical it objectives.

         top performer who provides solid it improvements to boost efficiency spanning a range of os platforms and hardware / software, along with seamlessly interfacing among all management levels and external clientele / users.

         out-of-the-box thinker who plans, prioritizes, and completes tasks within high-pressure, deadline-driven situations.

         ambitious self-starter who is seeking continual instruction and certifications in software testing / processes.



professional synopsis


cognitivedata a merkle company, columbia, md                                                                                                     2009 c present


senior production analyst

         utilize broad scope of industry knowledge toward analyzing, documenting, and interpreting complex client requirements, including investigating and troubleshooting data inconsistencies and integrity issues as necessary.

         interface among technology teams to solve problems and deliver targeted solutions on-time and within deadlines.

         improve efficiencies and productivity by re-engineering job flows and automating procedures, along with serving as primary point-of-contact for clients and programming using group 1, firstlogic, ms access, and in-house software.

         support diverse clientele (i.e. union privilege, life line screening of america, boardroom, heifer international).


merkle, inc., columbia, md                                                                                                                                                         2006 c 2009


production team leader

         applied dynamic leadership talents toward directing top-performing production analyst teams within a fast-paced data processing environment, including overseeing all projects for clients using direct mail, as well as assisting core development teams with functional specs for a complex report system written as a stored procedure in sql.

         liaised among clients such as health directors, bose, daedalus books, and other for- and non-profit organizations.

         coordinated efforts with production manager to support daily operations for all projects while seamlessly handling wide-ranging team conflicts and scheduling issues to maximize use of resources and meet key standards and goals.


saturn corporation, cheverly, md                                                                                                                                         1997 c 2006


production manager (2002 c 2006)

         contributed strong communication skills toward outlining specific production needs, identifying issues, and formulating solutions, including re-engineering job flows and automating procedures; managing data processing projects; and performing job design, execution and documentation using group 1, firstlogic, and in-house software.

         managed 6 data technicians while providing support to u.s. and u.k. offices for optimal quality control and efficiency.

         led the roll-out of new production procedures to reduce overhead, along with cost-effectively switching antiquated paper job jackets and documentation to electronic job jackets and pdf documents and forms.

         worked with clients such as the national wildlife federation, society for the propagation of the faith, and marketing development group, as well as additional non-profit organizations.


data technician (1997 c 2001)

         demonstrated sharp analytical abilities toward processing online and batch mainframe jobs which updated db2 databases to approximately 50 million records for various high-profile non-profit organizations, including performing essential analysis, investigation, and troubleshooting to identify and initiate process improvements.


resume page two

(xxx-xxx-xxxx •




education, professional development, & commendations


a.a.s., microcomputer systems technology (3.65 gpa)                                                    prince george s community college

sql programming certificate (3-day training program)                                                  hands on technology transfer, inc.


merkle, inc. iso internal auditor certificate of achievement (2008) • committed to vision award (2008, 2007)

sense of urgency award (2008) •achiever award (2007) • m.i.t. training award summa cum laude (2006)



technical summary


software              t-sql • os jcl • dmexpress • putty for unix platform •tidal enterprise job scheduler

microsoft sql server management studio • microsoft office suite 2003 / 2007 • ftp pro

firstlogic postalsoft • firstlogic ace • firstlogic dataright iq • firstlogic match / consolidate

firstlogic firstprep • group 1 mailstream plus • group 1 code-1 plus • group 1 merge / purge

group 1 generalized selection • onepass ncoa • ultraedit text editor • cuteftp professional


platforms            mvs • db2 • vse • os • cics • unix • linux • windows 96 / 98 / me / nt / 2000 / xp / 2003 / vista


servers                 windows server 2003 • microsoft sql server






























yyyyyy x. yyyyyy

(xxx-xxx-xxxx •








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives.  i can offer solid experience in systems analysis / troubleshooting, high-volume data processing / management, and cost-effective process improvement, and am well-versed in all facets of team building / training, operations support, and client relations.


to complement my background, please note that i hold an a.a.s. in microcomputer systems technology (3.65 gpa) from prince george s community college.  i also recently attained an sql programming certificate from hands on technology transfer, inc., and am continuing to pursue self-education efforts, as well as industry certifications, in software testing.


currently, as a senior production analyst with cognitivedata (a merkle company), i utilize my broad scope of industry knowledge toward analyzing, documenting, and interpreting complex client requirements, including investigating and troubleshooting data inconsistencies and integrity issues as necessary.  within this role, i also interface among technology teams to solve problems and deliver targeted solutions on-time and within set deadlines.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.


you will find me to be a performance-focused professional who can contribute a track record of coordinating complex it projects, defining key priorities, and meeting all goals.  in addition, i can plan, prioritize, and complete diverse assignments within fast-paced, high-pressure environments while streamlining it processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you, and thank you in advance for your consideration.






christopher grimes

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