Ø Extensive retail/restaurant experience encompassing broad-scope business development, fiscal administration, and staff development expertise to achieve optimal profitability.
Ø Excel in training, developing and directing high-performance teams; have spearheaded numerous training initiatives, equipping staff with tools and resources for maximizing performance.
Ø Dynamic analytical, team leadership, customer service, and problem solving skills.
Manager, CHARLEY S GRILLED SUBS, Greensburg, PA 2010-Present
Strategically drive business development through staff training and customer service initiatives.
Oversee recruitment and training initiatives to maximize productivity.
Direct inventory control through food cost assessments and ordering supplies based on current business trends.
Ensure optimal inventory control by assessing food costs and streamlining food service.
Cook, DINO S RESTAURANT, Latrobe, PA 2008-2010
Prepared food according to guest standards and upheld compliance with safety guidelines.
Worked well in a fast-paced, high productivity environment to operate in all areas of the kitchen.
Cook, CHILI S, Greensburg, PA 2007-2008
Prepared food in fry, flat top, salad, and nacho capacities; safely handled food while maintaining a clean environment.
Complied with company standards for food presentation and preparation as well as guest standards.
Truck Driver, PDS, Eighty Four, PA 2006-2007
Applied analytical skill to assess routes and deliver products to Wendy s restaurants by deadline.
Unloaded trucks according to current safety standards.
Managed client accounts by verifying proper billing amounts and credits.
Customer Service Representative, VERIZON WIRELESS, Cranberry Township, PA 2005-2006
Maximized customer satisfaction by setting up phone service, assisting with billing issues, resolving technical issues, and answering general questions.
Assistant Manager, TACO BELL, Latrobe, PA 2004-2005
Led recruitment initiatives to hire, train, promote, and coach a staff to create a successful team environment and increase morale.
Administered financial processes including cash handling, bank deposits, inventory control/food costs, and ordering supplies.
Successfully increased evening sales while simultaneously decreased food waste.
Front End Manager, GIANT EAGLE, Greensburg, PA 2002-2003
Facilitated profitable store operations by enforcing corporate mission and ensuring a positive and safe working environment for staff as well as customers.
Encouraged and mentored staff in sales methods to meet daily store and service goals.
Managed fiscal processes by verifying cash accountability, maintaining security of store property, and serving as bookkeeper.
Met current sanitation and government regulations.
Associates of Science in Information Science, Kaplan University, Davenport, IA, 2007
Achieved Dean s or President s list every semester.
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