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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx ,
xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Retail Management
Well-rounded and energetic individual with 20+ years experience seeks new challenge
and opportunity to apply consummate skills as District Manager or Store Manager.
♦ Key areas of Expertise ♦
Retail Management
Business Operations
Sales
Account Management
Strategic Marketing
Loss Prevention
Risk Management
Merchandise Flow
Human Resources
Leadership and Training
Personnel Management
Customer Service
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Professional Profile
Escalate business development through strategic initiatives that increase productivity and revenue growth; received Top Sales and Outstanding Service Awards; consistent track record of exceeding goals and objectives
Organized and detail-oriented Leader with expertise in personnel management; hire, train, conduct employee evaluations, and provide necessary disciplinary action
Expand clientele by securing large-volume, high-profit accounts while maintaining existing customer base through exemplary account management and customer service
Communicate technical and complex information easily and concisely; demonstrate diagnostic problem-solving skills, and respond calmly to tough situations
Proficient in Microsoft Works, and Microsoft Word, Excel, PowerPoint and OneNote
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Employment History
Store Manager, Temporary 8 Weeks 2009
Spirit Halloween ▪ Mayfield Heights, OH
Exceeded sales goals by 60%, successfully managed daily operations of a $300,000 store
Demonstrated superior personnel management; performed hiring, disciplinary action, training, and mentoring
Key player ensuring profitability and exceptional customer service; skillfully managed loss prevention and merchandise flow
General Manager/District Manager/Human Resources Generalist 2005 C 2009
American Commodore Tuxedo of Ohio Inc. ▪ Cleveland, OH
Served as General Manager over $1.4M Wholesale Division and six locations of the Retail Division
Expanded territory and increased tuxedo units; established new accounts, serviced 500+ accounts, and supervised traveling sales representatives
Demonstrated exceptional personnel management; performed hiring, training, and necessary disciplinary action
Oversaw shipping department and customer service center where orders were received
Created strategic marketing materials; managed distribution and advertising
Served as Human Resources Generalist; directed recruitment, unemployment and workers compensation filings and hearings, FMLA filings, and maintained documentation of associate handbook
Store Manager 2003 C 2005
Michael s Arts and Crafts ▪ Mayfield, OH
Efficiently managed daily operations of the area s highest volume store; exceeded $5M in 2004
Assisted District Manager with special projects; participated in interviews for management positions
Demonstrated dynamic personnel management including hiring, training, employee evaluations, and disciplinary action; provided profit and loss maintenance
Designed creative in-store marketing techniques
Store Manager 2001 C 2003
Linens N Things ▪ Mentor, OH
Skillfully directed opening of new $6M store and managed daily operations; hired employees, stationed fixtures, and oversaw merchandising
Designed and implemented new training program utilized in all new stores; current location operated as district training store for new management
Store Director 1996 C 2001
Toys R Us ▪ Parma, OH
Key player in escalating revenue; achieved highest volume store within four months
Effectively managed daily business operations of $13M store; consistently exceeded expectations
Demonstrated excellent personnel management; performed hiring and training of 60 seasonal employees, and oversaw team of 100+ during busy season
Served on Risk Management committee; decreased claims costs
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Previous Employment
Regional Manager - Ohio and Pennsylvania, Tuxedo Junction ▪ Cleveland, OH 1988 C 1996
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Education and Professional Development
Bachelor of Business Administration 2005
Almeda University ▪ Online
Emphasis in Business Management
Business and General Studies 1984 C 1987
Cleveland State University ▪ Cleveland, OH
Additional Training/Seminars
Project Completion
Motivator/Coach
Hiring and Firing
Dale Carnegie Speaking
Motivational Speaking
Business Writing
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0000 xxxxxx xxxx , xxxx ,
xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
[Date]
[Attention Line]
[Organization s Name]
[Address Line 1]
[Address Line 2]
Dear [Insert Name]:
This letter and the enclosed r sum are an expression of my interest in seeking a rewarding Retail Management position within your organization. I bring 20+ years of valuable experience which makes me an excellent match for your advertised position.
You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in retail management, business operations, account management, strategic marketing, personnel management, and excellent customer service are some of my strengths.
I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs. Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule. Thank you for your time and consideration.
Sincerely,
Michael Siatkowski
Enclosure
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