YYYYYY X. YYYYYY
Multifaceted Professional with expertise in customer service management, general business operations and forensic sciences. Outstanding organizational ability, office efficiency and time management skills with a reputation for dedication and company loyalty. Dedicated to providing superior customer service, ensure satisfied clients and gain repeat business opportunities. Thrive in a fast paced, challenging environment that offers new opportunities for accomplishment and success. Seeking a Business Support position with an organization that values self motivation, problem solving and a diverse skill set.
w Ability to Work in a Fast Paced Environment
w AP/AR & Bookkeeping Expertise
w Cultivate Vendor Relationships
w Customer Service Dedication
w Effectively Manage Multiple Projects
w Excellent Communication Skills
w Knowledgeable in Business Office Activities
w Manage Multiple Tasks
w Organized & Detail Oriented
w Computer/Technology Savvy
w Solid, Steady and Composed
w Strong Scheduling Capabilities
Southwest Airlines BWI Airport, Customer Service Agent (2001 to Present)
w Provide superior customer service to Southwest passengers; make flight reservations, manage ticketing processes and change or cancel reservations as requested.
w Inspect driver s licenses/passports to ensure authenticity, assist passengers in filing claims for lost luggage/items and issue reimbursements as needed.
w Issue boarding passes, collect fare for reservations and balance cash drawer at the conclusion of each shift.
Sojourner-Douglass College Lanham, XXXXXX, Office Manager (2002 to 2003)
w Managed office administration responsibilities in a busy educational setting; facilitated AP/AR processing, reviewed daily invoices, supply orders and purchase vouchers.
w Prepared documents for mailing, assisted in month end/year end financial reporting and resolved AP issues with internal and external customers.
Bureau of the Census Suitland, XXXXXX/HHES Division, Statistical Assistant (1995 to 2000)
w Provided senior level administrative support; coordinated travel arrangements, performed calendar management for Section Chief and typed reports and memorandums.
w Processed departmental time and attendance records, managed overtime authorization reports, scheduled appointments and kept meeting minutes.
Bureau of the Census Suitland, XXXXXX/Mixed Tour Division, Clerk Typist (1993 to 1995)
w Managed high-volume incoming phone calls, typed memos, processed payroll and coordinated travel arrangement for management personnel.
Bureau of the Census, Suitland, XXXXXX, Clerk Typist (1990 to 1993)
w Performed general administrative duties including; routing calls, typing memos, managing correspondences and preparing HR memos for distribution.
Prince George s Community College, Largo, XXXXXX - Forensic Science (2007 to Present)
University of the District of Columbia - NW Major: Mortuary Science (2000)
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