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9000 Cheltenham Avenue ¹ Xxxxxx, XXXXXX xxxxxx ¹ (xxx-xxx-xxxx ¹


Multifaceted Professional with expertise in customer service management, general business operations and forensic sciences.  Outstanding organizational ability, office efficiency and time management skills with a reputation for dedication and company loyalty.  Dedicated to providing superior customer service, ensure satisfied clients and gain repeat business opportunities. Thrive in a fast paced, challenging environment that offers new opportunities for accomplishment and success. Seeking a Business Support  position with an organization that values self motivation, problem solving and a diverse skill set.


Key Skills Summary


w  Ability to Work in a Fast Paced Environment

w  AP/AR & Bookkeeping Expertise

w  Cultivate Vendor Relationships

w  Customer Service Dedication

w  Effectively Manage Multiple Projects

w  Excellent Communication Skills

w  Knowledgeable in Business Office Activities

w  Manage Multiple Tasks

w  Organized & Detail Oriented

w  Computer/Technology Savvy

w  Solid, Steady and Composed

w  Strong Scheduling Capabilities


Professional History


Southwest Airlines BWI Airport, Customer Service Agent (2001 to Present)

w  Provide superior customer service to Southwest passengers; make flight reservations, manage ticketing processes and change or cancel reservations as requested.

w  Inspect driver s licenses/passports to ensure authenticity, assist passengers in filing claims for lost luggage/items and issue reimbursements as needed.

w  Issue boarding passes, collect fare for reservations and balance cash drawer at the conclusion of each shift.


Sojourner-Douglass College Lanham, XXXXXX, Office Manager (2002 to 2003)

w  Managed office administration responsibilities in a busy educational setting; facilitated AP/AR processing, reviewed daily invoices, supply orders and purchase vouchers.

w  Prepared documents for mailing, assisted in month end/year end financial reporting and resolved AP issues with internal and external customers.

Bureau of the Census Suitland, XXXXXX/HHES Division, Statistical Assistant (1995 to 2000)

w  Provided senior level administrative support; coordinated travel arrangements, performed calendar management for Section Chief and typed reports and memorandums.

w  Processed departmental time and attendance records, managed overtime authorization reports, scheduled appointments and kept meeting minutes.


Bureau of the Census Suitland, XXXXXX/Mixed Tour Division, Clerk Typist (1993 to 1995)

w  Managed high-volume incoming phone calls, typed memos, processed payroll and coordinated travel arrangement for management personnel.


Bureau of the Census, Suitland, XXXXXX,  Clerk Typist (1990 to 1993)  

w  Performed general administrative duties including; routing calls, typing memos, managing correspondences and preparing HR memos for distribution.



Prince George s Community College, Largo, XXXXXX - Forensic Science (2007 to Present)

University of the District of Columbia -  NW Major: Mortuary Science (2000)

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