yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicator • administrative professional • strong manager

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

• offer 11 years solid and progressive administrative experience, including expertise in office management, administrative support and customer service.
• demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and supply orders.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.
• dynamic communication, presentation, negotiation, and relationship management skills.
• technically proficient in windows, microsoft word, powerpoint, excel, outlook, wordperfect 5.1/6.1; 55 wpm.

 

core competencies

 

customer service:

• facilitated productive communication with potential clients, diplomatically handling customer issue resolution in a timely and efficient manner.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• effectively identify and capitalize on opportunities to penetrate and develop new markets.

 

management:

• effectively trained, motivated and directed 15-member staff and actively collaborated in management functions such as the delegation of key responsibilities to achieve company goals and collaborating with human resource department with interviewing sessions.
• responsible for a managing a broad range of support functions for management operations, from scheduling/calendaring and meeting logistics to cisco switchboard system operations.
• actively ensured completion of verifications for licensure/certification, dea registration, professional liability insurance coverage, and tb status.

 

administration:

• managed a broad range of both formal and informal reporting operations, including weekly/monthly expense and work order reports for various vice presidents and division heads.
• developed innovative process and procedure improvements to improve filing and administrative operations.
• collaborated in the design of creative presentations, proposals, and client deliverables in support of company goals.

professional experience

 

administrative assistant kelly's healthcare resource                                                                      2008-present

 

office manager ikon office solutions                                                                                                    2005-2008

 

administrative assistant today's staffing                                                                                             2003-2005

 

property manager eastlake management, inc.                                                                                        1998-2003

 

professional education

 

bachelors of science in business management university of phoenix chicago, il                            october, 2009

micro computer business systems college of office technology chicago, il                                             2005