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yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000


professional objective


enthusiastic professional eager to offer customer service, sales, and business support talents, as well as knowledge gained from recent leadership experience, toward maximizing an employer s success within a growth-oriented role.


profile of qualifications


         excellent communicator who seamlessly interfaces among all levels of business representatives and clientele.

         top performer who makes decisions to reflect positively on business profitability and corporate well-being.

         integral team player plans, prioritizes, and manages multiple tasks within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities.


key areas of expertise


workflow prioritization                                       high-volume cash handling                                      retail operations

customer / client services                                 scheduling / appointment setting                         administrative support


education & technical summary


extensive general / a+ / accounting studies                                                                                   kodiak community college


microsoft office (word, excel, powerpoint, outlook) • microsoft windows 98 c xp

10-key operations • multiline telephones • internet applications • types 45+ wpm


professional synopsis


store manager, radio shack, naperville, il                                                                                                                      2008 c 2010


         applied dynamic leadership talents toward recruiting, training, scheduling, and supervising a top-performing commissioned-based retail sales staff, including attending management meetings to coordinate key goals.

         expertly performed accurate cash handling duties and ensured the proper documentation of values through consistent recordkeeping and drawer balancing practices, as well as troubleshooting varied register issues.

         achieved status as the top sales associate for q4 2009 prior to store opening.


receptionist, northern exposure, inc., sitka, ak                                                                                                          2006 c 2007


         played a vital role in supporting productive administrative operations by promptly responding to telephone inquiries, booking and maintaining detailed appointment schedules, and assisting clients as required.


manager, radio shack (southeast camera), sitka, ak                                                                                                  2006 c 2007


         led all targeted retail operations, including handling daily deposits and drawer balancing, adhering to store policies / procedures, managing inventories, and fostering cooperative teamwork while making decisions to reflect positively on the customer experience.


customer service, wal-mart, kodiak, ak                                                                                                                        2003 c 2005


         utilized broad scope of retail knowledge toward cultivating a strong store brand image with high standards in quality, including building valuable customer relationships to create an appealing store environment, as well as responding to telephone inquiries, conducting returns, and maintaining accurate drawer balances.

         recognized for job performance excellence as quickest teller for three consecutive months.


yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000

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hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills can help to achieve your key objectives.  i can offer solid experience in customer / client services, business / administrative support, and retail sales management, and am well-versed in all facets of high-volume cash handling, workflow prioritization, inventory control, and data recordkeeping.


throughout my career, i have excelled in progressive customer service and business support roles whereas i planned, coordinated, managed, and completed multiple tasks within fast-paced, deadline-driven environments while streamlining operational processes to increase productivity, efficiency, and quality.  i also consider myself to be a solutions-focused team player who can contribute a track record of superior attention-to-detail and sharp analytical abilities toward achieving critical company goals.


for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.  i look forward to hearing from you, and thank you in advance for your consideration.






athena l. herrick

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