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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused project manager specializing in it systems / business analysis, process improvement, quality assurance, strategic research / planning, workflow prioritization, and client relations eager to offer 19 years of proven experience within high-volume environments toward optimizing an employer s productivity and profitability.



profile of qualifications


         top performer who develops, analyzes, and manages large-scale projects to attain maximum profits in coordination with objectives.

         integral leader who makes decisions to reflect positively on it business productivity, corporate well-being, and client satisfaction.

         excellent communicator who evaluates workflow methods to streamline processes within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities toward meeting goals.



core competencies


project management                               quality assurance                            data management                              process improvement

systems / business analysis                    key defect coordination                 subject matter expertise                     client / business relations

it development coordination                 security concept design                 strategic research / planning             team workflow prioritization



professional synopsis


principal financial group, des moines, ia                                                                                                                            1991 c present


it analyst senior corporate systems support / hr (2010 c present)

         apply dynamic leadership talents toward leading tech operations for an ie8 upgrade for hr web-based systems, including identifying issues using detailed testing of each application, noting challenges, and determining problem priority and severity with business analyst.

         optimize organizational efficiency by accurately documenting test results and development objectives, along with communicating development tasks to offshore resources, monitoring development progress, and coordinating work efforts of ba and qa leads.


it analyst senior marketer services (2008 c 2010)

         utilized broad scope of industry experience toward serving as development coordinator for a major release of a producer compensation system (pcs) managing development tasks of 11 onsite and 8 offshore developers, including directing daily activities, resolving issues and roadblocks, forecasting resource changes and constraints, and revising resource allocations and timelines.

         communicated status and issues to core team management and led weekly meetings with offshore staff, along with coordinating key efforts, interfacing between home office and offshore teams, and reviewing and approving quality assurance test scripts and plans.

         served as defect coordinator for a major release of producer compensation system (pcm), including working with a quality assurance coordinator to review, classify, prioritize, and clarify defects; communicating issues back to developers; and resolving challenges.

         managed and coded domain table changes by taking input of changes from developers and producing correct sql code to perform inserts, deletes, and updates, along with maintaining detailed records of changes.

         designed an overall security concept with pcs, worked with a business analyst to determine various types of users for each portion, and provided a flexible active directory structure to handle the access.

         created an enhanced design document for java development, researched deficiencies, and developed a design template.


it analyst senior information security (2006 c 2008)

         performed as technical resource coordinator for projects relating to role and access management system (rams), including supervising a 4-member onsite / offsite developer team and liaising among contacts to determine scope, direction, and task prioritization.

         supported technical efforts for oracle identity management (oim), including managing progress and resolution of production issues related to rams utilizing the peregrine service center by classifying and prioritizing problems with business contacts and developers.

         led technical activities for a workforce id project (wfid) in designing and implementing the information security portion.

         initiated the1st disaster recovery testing and documentation of rams since production implementation.


yyyyyy x. yyyyyy

(xxx-xxx-xxxx •




professional synopsis (continued) page two


principal financial group, des moines, ia (continued)                                                                                                      1991 c present


it analyst senior corporate systems support / special projects (2005 c 2008)

         contributed sharp analytical abilities toward performing as tech lead for rams implementation, including initiating a new role-based access methodology and facilitating the purchase of a vendor-based system (oim) augmented by an internal written request application.

         participated in research, evaluation, recommendation, and purchase of oim product, and worked closely with business contacts in defining rules and processes, as well as supporting architects in overall technical design and implementation of concept.

         coordinated and monitored system-wide technical development work, including both onsite and vendor-sourced developers.


it analyst senior corporate systems support / general team (2001 c 2008)

         strategically steered development resources for an is shared services team, including progressing from managing java work to work css perform for outside business units, as well as reorganizing development request processes to enhance use of integral resources.

         functioned as point person for is shared services requests into css, and met with is project office staff to determine priority levels.

         expertly managed and prioritized all java development resources for css, including hr, general, and administrative services.


it analyst senior corporate systems support / hr ebusiness (1999 c 2001)

         created several of the 1st common java services which are currently used across applications, including reducing development effort of future applications and initiating multiple selfserv employee-level applications (i.e. electronic paystubs, ee appraisal data), as well as developing a new hr ebusiness team that supports all web-based activities and directing all it hr and it ebusiness developer staff.


it analyst senior corporate systems support / hr (1997 c 1999)

         drove business efforts by combining 2 additional areas into a compensation team, including implementing processes and procedure changes which resulted in refocusing it workflow to concentrate on core hr projects, and managing a top-performing 14-member team.

         initiated a consolidated team approach by meeting with end users, prioritizing requests, setting target dates, and performing project forecasting, along with insulating developers from determining priority for multiple area requests, and implementing a more formal update approach to customer areas outlining project statues and resource availability to achieve a 75% increase in satisfaction rates.

         converted a manual paper-based salary administration system into a fully automated web-based application, including performing business requirements / systems analysis, coding, and employee communication / training.

         coordinated post-implementation systems support through internal it help desk for companywide application implementation affecting 800 compensation administrators, along with successfully converting hr process from managing by-hand requests of 34,000+ annually to by-hand processing of (<500) exception-based requests which reduced staff by 3 full-time hr and 2 full-time it members.


it information analyst / it systems analyst (1991 c 1997)

         improved organizational productivity by proactively developing a systems reference manual for new employees which outlined programs used, standard naming conventions, frequently used systems (and corresponding navigation), and frequently asked questions (faqs).

         recommended flowcharting tool for department to assist with documenting corporate system procedures and rules, including researching alternatives to licenses, costs, and features and deciding on abc flowcharter due to department costs and ease-of-use.



additional professional activities


partner / owner

company name, city, state                                                                                                                                                       2007 c present


         direct a start-up automotive company that provides state-of-the-art performance parts and installation services for the ford mustang in coordination with 2 additional business partners, including creating an innovative website, handling all promotions, and managing sales.



education & certification


b.b.a, (management information systems), iowa state university                                                        loma level 1 certification, loma

yyyyyy x. yyyyyy

(xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills and academic credentials can help to achieve your key objectives.  i can offer 19 years of solid experience in project management, it systems / business analysis, it development / defect coordination, and security concept design, and am well-versed in all facets of strategic research / planning, quality assurance, process improvement, and client / business relations.


to complement my background, please note that i hold a b.b.a. in management information systems from iowa state university.  i also completed loma level 1 certification.


currently, as an it analyst senior (corporate systems support / hr) for principal financial group, i apply my dynamic leadership talents toward leading tech operations for an ie8 upgrade for hr web-based systems, including identifying critical issues using detailed testing of each application, noting challenges, and determining problem priority and severity with a business analyst.  within this role, i also accurately document test results and development objectives, along with communicating development tasks to offshore resources, monitoring development progress, and coordinating work efforts of ba and qa leads.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.


you will find me to be a results-focused professional who can contribute a track record of organizing complex it projects, defining priorities, and meeting goals.  in addition, i can plan, delegate, and manage onsite / offsite teams within high-pressure, deadline-driven environments while streamlining it and general business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you, and thank you in advance for your consideration.






john leise

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