career profile

proven leader and executive-level manager efficient in creating and maintaining a positive flow of work by utilizing what resources and facilities are available. organize resources such as facilities and employees to ensure effective production of goods and services. plan by prioritizing customer, employee, and organizational requirements. maintain and monitor staff expectations and motivation to fulfill organizational requirements and factors for the measurement of performance and consideration of efficiency versus effectiveness. technical competencies include microsoft word, excel, works, internet explorer, powerpoint, publisher, and outlook.

 

business development        cost control / budgets        staff development

hotel operations mgmt.        food & beverage costs        executive housekeeping

strategy & implementation        human resources        teambuilding / leadership

career history

hilton garden inn rancho bernardo, san diego, ca

executive housekeeper/director of operations: 11/2004 - 7/2007

         oversaw supervisory staff, house attendants, room attendants, and laundry staff for a 200-room hilton garden inn hotel.

         directed multiple aspects including staff training, inter- department communications, and staff scheduling.

         promoted an atmosphere that insured the company mission statement by using strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and staff.

         engaged in personnel management tasks such as interviewing, hiring, supervision, employee evaluations, disciplinary actions, and termination if necessary for 25+ staff members.

         remained an important source concerning standard operational procedures and financial or service issues.

         held accountable for all food and beverage and banquet operations including restaurant, bar and banquet menu production, special event and banquet coordination, scheduling, and staffing.

         tracked inventory fluctuations and requisitioned vendors as necessary, inspected quality of goods, and pursued strong professional vendor relations.

         implemented a keen fiscal oversight ability to manage and monitor food costs, labor costs, and actual versus budget costs.

career highlights

-         quickly promoted to director of operations in may 2006 based on strong leadership an ability to take on greater responsibilities.

-         drove food and beverage sales to new levels by strategizing to open the restaurant and room service during peak hours thereby producing greater customer satisfactions.

-         consistently provided professional development and training opportunities for 25+ staff.

 

radisson suites hotel rancho bernardo, san diego, ca

housekeeping manager/manager on duty: 5/2002 to 11/2004

         supervised the performance of room attendants and general cleaning staff and took appropriate action to correct deficient conditions, behavior, and practices in a 180-room, award winning hotel.

         inspected guest rooms, guest areas, and employee areas and assessed compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. 

         addressed and resolved, as directed, any observed deviations to established standards. 

         produced schedules for employees in accordance with staffing guides/productivity requirements; adjusted staffing daily to ensure optimum staffing levels.

         communicated throughout the day with front office and other departments to ensure total guest satisfaction.

         monitored consumption and ordered replacement of guest and cleaning supplies.

         managed administrative functions in accordance with established standards.

career highlights

-         provided the yes i can training module for newly hired spanish speaking employees.

-         recognized and awarded manager of the year in 2003.

yyyyyy x. yyyyyy ~ page 2 of 2

 

kbm building services, san diego, ca

field supervisor: 11/2001 to 09/2002

         responsible with staff in driving continuous improvement initiatives.

         developing and implemented long range maintenance strategy throughout site.

         provided people and technical leadership at the site level including training and performance evaluations.

         promoted an atmosphere that encouraged and fostered high team work and strong work ethics.

         drafted summary reports, coordinated cleaning services to major accounts, and responded to clients.

career highlights

-         accountable for management of overall maintenance and inspection of 52 buildings.

 

jack in the box, san diego, ca

shift manager: 7/1999 to 1/2001

         investigated and resolved complaints regarding food quality, service, or accommodations.

         maintained food and equipment inventories, and kept inventory records.

         monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures are authorized and budgeted.

         monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

         scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.

career highlights

-         successfully monitored work procedures and operational problems to determine ways to improve service, performance, or safety.

 

tj maxx department store, tustin, ca

department lead: 10/1998 to 5/1999

• oversaw inventory, stocking, merchandising, operations, cash handling, and customer service, guest satisfaction, and overall store appearance. 

education

 

san diego bartending school c graduated 2006

professional development

 

• first aid & cpr certified c july 2008
• servsafe food handler manager s certification c certified 2006
• sexual harassment supervisory training c 2005
• ultimate service hilton training c 2004
• costumer really matters hilton training c 2004
• on q certification c certified 2004
• alcohol abuse awareness training c certified 2004
• janitor university leadership course c 2002
• liceo hispanoamericano, bayamon, puerto rico c graduated 1998

 

 

 

 

 

 

 

 

 

 

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer my years of executive-level experience and strong ability in hotel operations and executive housekeeping to your organization. as i plan to relocate to san diego, ca, i am pursuing the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

experience as executive housekeeper and director of operations for a 200-room hilton garden inn hotel is the basis for my confidence that i would be a valuable asset to your organization. my career history consists of vast experience in operations oversight. i consistently communicate the corporate vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure that goals are met and developing action plans to achieve those goals. thereafter, i prepare recommendations for improvements, controls, new methods, and other changes to improve the efficiency of operations.

 

during my career, i ve gained notable experience leading and training 25+ employees in the appropriate procedures related to the overall administration of an economic enterprise. my professional background also includes a proven expertise in inventory, human resources, professional development, interpreting complex rules and regulations, and effectively communicating with other members of upper management and personnel, verbally and in writing.

 

my previous positions required of coordinating operations of a complex, interrelated, and interdependent nature, where unknowns and numerous contingency factors were involved. with this experience, i formulate policies and procedures relevant to daily operational and special organizational program based on information of a conceptual nature from varied and complex sources and i bring these skills to your organization.

 

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure