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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



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productive, quality-oriented leader eager to contribute dynamic management, team-building and client relations skills toward actively supporting a progressive organization in optimizing operational and financial performance.

resume bar.jpgprofile

ø  offer extensive experience in the print industry, with comprehensive management background.

ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and vendors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate initiative by analyzing, creating and executing procedures to eliminate redundancy, accelerate output, and minimize expenses.

ø  proficient in outlook, word, excel, power point, kronos, and web vault.

ø  fluent in spanish.

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fidelity national information services, st. petersburg, fl                                                                  2008-present

supervisor, print operations

  contribute dynamic leadership skills in managing all levels of print operations employees, with strong focus on optimizing productivity, efficiency and performance.

  conduct comprehensive review and analysis to develop and implement various mis reports and procedures and effectively track print timeliness and quality of all print material.

  strategically plan workflow to maximize use of resources while controlling costs and meeting company needs.

  successfully build top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.

  directly train and motivate staff, playing an instrumental role in the development of top performing team members.

  spearhead broad range of managerial activities, including performance evaluation, disciplinary action and management of staff attendance via the kronos system.

  proactively implement quality control procedures on all print production and promptly resolve production issues.


citigroup, tampa, fl                                                                                                                       1987-2008

supervisor, regional client print

  applied sharp business acumen toward defining, developing and implementing policies and procedures to reduce operational cost and increase efficiency.

  cost-effectively allocated, administered and controlled budget and payroll.

  steered employee work scheduling, weekly and monthly staff meetings and employee review/compensation, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.

  proactively built and established key relationships with senior management, staff, other citigroup print facilities and internal/external product vendors.

project manager, account executive department                                  

  relied upon to lend industry expertise toward leading multi-million dollar correspondence mailing for client.

  effectively planned, coordinated and facilitated project management functions to optimize productivity, efficiency and quality of services through the entire lifecycle.

  exhibited organizational skills and strong attention to detail in creating and submitting a monthly production metrics for senior management, as well as mis reports and invoices for client.

supervisor, compliance fulfillment department

  efficiently organized staff schedules, defined requirements and assigned projects to optimize utilization of human capital and operational resources.

  applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

coordinator, prospectus department  

  demonstrated advanced communication and interpersonal relation skills in serving as liaison to investment banking associates and analyst on ipo distributions.

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