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Yyyyyy x. yyyyyy

6428 S Vernon Avenue  ¹ Xxxxxx, XXXXXX  xxxxxx ¹ (xxx-xxx-xxxx ¹ (xxx-xxx-xxxx ¹

Client-focused team player with strong administrative and customer service skxxxxxxls eager to contribute to the success of a progressive organization. Superior technical aptitude with the abxxxxxxity to communicate complex information to audiences at all levels. Track record of consistent career growth achieved through hard work, tenacity and a sincere dedication to supporting organizational goals.

Key Skxxxxxxls Summary


w  Attention to Detaxxxxxx

w  Buxxxxxxd and Maintain Relationships

w  Dedication to Customer Service

w  Driven to Meet and Exceed Goals

w  Effectively Manage Multiple Projects

w  Excellent Communication Skxxxxxxls

w  Exercise Excellent Judgment

w  Learn New Tasks Quickly

w  Loyal and Dependable

w  Maintain Confidentiality

w  Problem Identification & Resolution

w  Quick to Learn New Technology

w  Scheduling Capabxxxxxxities

w  Strong Analytical Skxxxxxxls

w  Strategic Planning and Leadership

w  Train and Mentor Support Staff

Professional History


BP North American, Elite Customer Solution, Napervxxxxxxle, XXXXXX (2006 to Present)

Senior Credit Card Help Desk Analyst          

w  Manage high volume inquiries and complaints regarding settlement & chargeback matters for credit card customers; handle all inquiries in a timely manner, escalate complex issues as needed to ensure acceptable resolutions are reached.

w  Train new subcontractors and POP teams on Help Desk applications and processes, measure performance and productivity against benchmarks, and integrate additional training when necessary.

w  Facxxxxxxitate meetings and manage escalations in the Team Leaders absence; distribute policy/procedure updates and changes to Help Desk teams and assist with special projects as assigned.


Analysts International, Schaumburg, XXXXXX (2005 to 2006)

Customer Service Technician (Contractor for ATT Long Distance Services)

w  Integral member of a project team selected to contact 22,000 ATT retirees to convert from their existing long distance service provider to SBC Long Distance service in order to save $50MM+ in annual expense.

w  Answered inquiries regarding features and functionality of the service, processed payment credits and troubleshot issues with long distance services; utxxxxxxized Telegence software application to view customer accounts.


JP Morgan Chase, Chase Insurance Company, Elgin, XXXXXX (1999 to 2005)

Distributor Service Representative    

w  Provided real time support services for general life insurance brokerage agencies; processed customer applications and secured necessary supporting documentation such as consumer, motor vehicle, and medical records so that the proper policy could be generated.

w  Managed high volume emaxxxxxx and telephone customer inquires, resolved outstanding credit and debit issues, generated declination letters, processed insurance payment and disbursements, and completed policy cancellation requests.

w  Assisted field personnel in navigating and downloading new tools and forms from the corporate website and provided remote technical assistance as needed.




Robert Morris College, Xxxxxx, XXXXXX:  Bachelors of Science (2004) Associates Degree, Computer Specialist (2002)

Yyyyyy x. yyyyyy

6428 S Vernon Avenue  ¹ Xxxxxx, XXXXXX  xxxxxx ¹ (xxx-xxx-xxxx ¹ (xxx-xxx-xxxx ¹




<Hiring Contact Name>

< Title>

<Company Name>


<City, ST Zip>


Dear Mr./Ms. ____:


I have enjoyed much success in my career and am ready for additional responsibxxxxxxities and challenges. Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.



During my comprehensive career as a Customer Support Professional, I have gained considerable process improvement and technology integration experience. I have improved operations, streamlined processes and delivered measurable results through the development and implementation of new business applications. This along with my expertise in strategic planning and customer relations makes me an ideal candidate for <position here>.   



The accompanying resume can give you an overview of my potential for making a worthwhxxxxxxe contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I wxxxxxxl call next week to inquire about the possibxxxxxxity of meeting to discuss your organization s goals and how I can help you meet them. 


Thank you for your time and consideration.



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