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yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •



versatile professional eager to contribute project management expertise and strong business skills toward actively supporting an employer in maximizing performance.




  • talented professional offering over 23 years of solid and progressive experience in business operations, administrative support, project management, and client relations within healthcare, artistic and technical industries.
  • gifted manager, skilled in implementing strategic marketing plans, driving business service sales and facilitating productive business relationships.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • recognized as hardworking, creative and innovative professional, with a proven commitment to work quality.
  • dynamic communication, organization, troubleshooting, and relationship management skills.


technical skills


technically proficient procomm plus, desi, pc anywhere, internet explorer,

microsoft office suite, win 95/98/2000/xp, adobe photoshop cs3/cs4


mitel: 3300ip, sx2000, ops manager, nupoint,

avaya: overture 200, overture 300, overture 250, vmx100 & vp100, & d.i.a.l.

toshiba: strata dk8, 16e, dk 24, 56, 96, 280, 424, dk admin, and stratagy dk

teltronics: vision ls, srx system one, mrp, xiox (gbs for windows)


professional experience

independent contractor/owner for your health                                                                                    2005-present

  • actively provide pain relief and health/wellness services to numerous businesses, including san ramon private practice, kaiser permanente in pleasanton and oracle in pleasanton.
  • sharp business acumen and experience in managing broad scope of operations, from sales, marketing and advertising to scheduling and client services.


sr. technical support specialist voicepro                                                                                                   date-2008

  • drove a reduction of overall costs, decrease in dispatches and increase in customer satisfaction through the timely and accurate resolution of complex technical issues.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.


sr. project manager/system design consultant voicepro                                                                           1987-date

  • successfully led user product training classes for 100 attendees and provided system administrator training product installations and reconfigurations.


administrative/clerical temp assignments career network                                                                  1987

  • proficiently fielded telephone calls, handled correspondence, scheduled appointments, and coordinated travel for the medical equipment dept. of hewlett packard and the mwbe dept. of pacific bell.


administrative assistant/account liaison jc graphic                                                                              1987

  • facilitated productive vendor/artists relationships to achieve competitive pricing and boost product quality.


professional education


bachelors of fine arts in illustration academy of art university                                                                     present


state certified/licensed massage therapist world school

certified clinical hypnotherapist hypnotherapy training institute

bls certification american heart association

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