Profile of Qualifications
Ø Offering numerous years of experience in broad-scope administrative/business support across varied industries, demonstrating talent for rapidly adapting skills and knowledge to new environments and responsibilities
Ø Solid understanding of and skills in operational functions ranging from high-volume phone management, appointment scheduling and data entry to accounts receivable/payment processing, records maintenance and inbound/outbound mail processing
Ø Client-focused and committed to delivering world-class customer service; effectively build and maintain productive client relationships and apply solutions-oriented approach toward addressing issues/concerns
Ø Computer literate, with skills in MS Office, QuickBooks Pro, Adobe, Act!, Filmaker Pro, and WordPerfect
Ø Bi-lingual; fluent in English and Spanish
Administrative Assistant, Next-Med Medical Service-San Diego, CA 2006-2009
Proficiently managed busy office operations ranging from inbound phone management and appointment scheduling to data entry and information/file systems maintenance
Efficiently processed insurer and patient payments as well as complex medical records
Administrative Assistant, Garden Community-San Diego CA 2002-2006
Provided quality administrative support to staff, including document production/processing and large-scale mailing projects management; answered, screened and routed incoming calls
Productively used QuickBooks for high-volume data entry and actively assisted with Accounts Receivable
Customer Service Associate, ATF Moving and Storage-San Diego, CA 1997-2002
Demonstrated strong time management skills in efficiently managing high-volume phones, supporting company in delivering superior client servicing across 3 major cities; proactively addressed and troubleshot customer issues for prompt resolution
Strategically booked local and long distance moves to maximize use of time and resources while meeting customer needs
Customer Services Representative, DMC Tax Inside, LLC-San Diego, CA; 1993-1997
Clerical Assistant, UBS Financial-San Diego, CA; 1990-1993
Business Management, San Diego City College-San Diego, CA
Hiring Agent Name
I am currently seeking a challenging career opportunity in an Administrative Support capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, since 1990 I have been providing quality business/operational support, with expertise in areas ranging from phone management, customer service and payment processing/accounts receivable to data entry and records maintenance. I possess strong strategic planning and organization skills instrumental to maximizing productivity and meeting critical workflow/project timelines and am well-versed in key software/applications. Additionally, I possess dynamic communication and interpersonal relation skills, and am bi-lingual, English/Spanish
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Angel Hicks, Jr.
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