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objective

results-driven leader eager to contribute dynamic accounts receivable, operations management and business development skills toward actively supporting a progressive organization in optimizing performance.

profile

ø  offer extensive experience in the health care industry, with comprehensive accounts receivable management background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, patients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

career achievements

ø  decreased the cost per call by 19% through innovative initiatives, leading to increased profitability.

ø  increased income per call by 40% by defining, developing and implementing targeted strategies to boost productivity, efficiency and quality of services.

ø  awarded business of the year in 2006 by aspire corporation.

professional experience

superior air-ground ambulance service, inc.                                                                                    1998-2009
vice president (2007-2009)

  contributed dynamic leadership skills in managing all aspects of daily operations in illinois and indiana, with full accountability for directly and indirectly supervising 1500 managers and employees.

  strategically planned and coordinated schedules and dispatch of 150 ambulances daily to maximize use of resources while controlling costs and meeting company needs.

  spearheaded operations, dispatch and it, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.

vice president of corporate receivables (2003-2009)

  managed, mentored and motivated 100 personnel, with strong focus on optimizing productivity, efficiency and performance.

  maintained full responsibility for accounts receivables of approximately $40m.

  proficiently oversaw all aspects of billing and collections for all superior as well as norcom, metro, and paramedic billing services.

  exhibited organizational skills and strong attention to detail in directing all emergency and non emergency ambulance billing, alarm billing and contract paramedic billing.

accounts receivable manager (2002)

  demonstrated solid understanding of accounts receivable practices and principles in proficiently handling $23m accounts receivable.

  applied sharp business acumen toward identifying and implementing policies to boost overall operational performance.

paramedic (1998-2002)

  effectively supported all aspects of patient emergency care, with an emphasis on enhancing quality of services and ensuring timely care.

  proactively built and established key relationships with senior management, staff and community members.

 

 

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caremark incorporated, caremark therapeutic services                                                                     1995-1998
reimbursement specialist

  resolved payment issues by collaboratively working with various insurance companies and patients.

  contributed insurance knowledge and strong communication skills toward acting as first point of contact in responding to patient inquiries, troubleshooting problems and educating them on their insurance needs.

  successfully applied expertise in accounts receivable practices and procedures toward efficiently managing all accounts receivables.

 

roche professional service centers                                                                                                 1993-1995
reimbursement account associate, team lead-collections

  steered collection follow-up, cash application, bad debt analysis, and contractual write-offs for patient accounts.

  trained, mentored and motivated new hires, playing an instrumental role in the development of top performing team members.

  exhibited solid leadership qualities in overseeing a team of employees while maintaining a $6.5 million a/r.

 

center for plastic surgery                                                                                                                1990-1993
collection manager

  managed all third party administrations and oversaw the accounts receivable, further illustrating strong ability to manage multiple functions.

  actively resolved all delinquent accounts and served as a primary liaison between customers and outside agencies, contributing advanced communication and problem solving abilities.

education & professional development/training

associate s degree in business/ marketing, minor in psychology - oakton community college, des plaines, il
emt-b - st. therese hospital

emt-p - highland park hospital

center for domestic preparedness, annistan, al

incident command system ics -100, ics-200, ics-300, ics-400

licenses & certification

licensed pharmacy technician - state of illinois

licensed paramed - state of illinois
certified in cardiopulmonary resuscitation (cpr)

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as illustrated by the accompanying resume, i have a comprehensive background in accounts receivable, operations management and business development, assuming increasing levels of responsibility for multi-million dollar accounts receivables and hundreds of employees.  from leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive revenue-generating processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. 

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

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