yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
experienced business professional offering dynamic skills in management, team building, vendor relations, customer service and procurement eager to contribute to the success of a progressive organization in the role of restaurant general manager.
ø over 16 years of exceptional restaurant management experience.
ø b.s., hotel & restaurant management.
ø record of promotion to assignments of increasing authority and responsibility.
ø strong capacity in staff leadership, mentoring, training and personnel development.
ø successfully meet/exceed p&l objectives.
ø capacity to develop and launch innovative menu and food presentation initiatives.
ø skilled in the effective completion of complex food and event objectives.
ø demonstrated performance in procurement, inventory control and budgeting.
ø adept in policy/procedure design and implementation with focus on process improvement and productivity.
ø expertise in all facets of meeting/exceeding quality and sanitation requirements.
ø deliver exceptional customer service.
ø well-organized multi-tasker with strong detail orientation.
lenny s sub shop (clm franchise consultants) 2006 - present
general manager & operating partner
responsible for opening five locations with emphasis on sales growth, training and profitability.
check all equipment, equipment startup, manufacturer installation and smallwares for new locations.
oversee daily operations, store marketing, monthly p&l and training new franchisees.
golden corral 2005 - 2006
associate manager & kitchen manager
recruited, trained and retained employees for frontline, server and bakery positions.
accountable for all customer service, proper menu matrix and accurate bakery production guides.
ordered/maintained all uniforms and linens, maintained guest relations and resolved all customer issues.
ensured proper implementation of national corporate restaurant standards.
jason s deli, inc. 1999 - 2005
first assistant manager
responsible for all weekly and monthly food expenses and par levels for meats, cheeses and breads.
recruited, trained, and professionally developed staff and manager trainees.
assisted director of catering and marketing to secure store accounts in atlanta s buckhead neighborhood.
increased monthly night sales by $5,000.
accountable for overall p&l and controllable expenses.
rolled-out columbus, ga, location that set company record for first three months profitability.
prior to 1999, employed by ryan s family steakhouse in capacity of first assistant manager, recruiting and training employees, maintaining inventory, developing food ordering systems and overseeing p&l statements; and by boston market as general manager, controlling food and paper costs, sales, p&l and training.
university of houston, houston, tx
bachelor of science, hotel & restaurant management, 1994
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