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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx

Abc@xyz.com

Account Management / Client Service / Relationship Cultivation Professional

Financial Management ~ Client Loyalty & Retention ~ Business Development

Results-driven Professional eager to offer cross-functional leadership, excellent time management skills, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships as well as designing client retention and loyalty programs.   

Key Transferable Skill Sets

Operations & Management Oversight • Customer Service / Loyalty / Retention Practices • Concept Development

 Business Analysis and Planning • Networking Strategies • Program Implementation

Relationship Cultivation • Viability and Longevity Planning Programs

Human Capital Development • Strategic Coordination

Profile

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, tactical exposure initiatives, business development methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.  

         Conduct through research into both client needs and corporate initiatives, including key performance indices (KPI) and vital customer statistics.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Technology savvy and proficient in numerous platforms and applications, specifically: MS Office Suite, various CRM databases, as well as numerous social media platforms. 

 

Transferable Competencies

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Act as liaison between clients, executive management and technical support teams.

         Recruit, hire, build teams, and implement team policies and procedures.

         Create personalized on boarding packages for customer base to empower them to easily navigate complex situations and maximize their experience thus ensuring long-term retention and loyalty.

         Analyze data, trends, shopper insights and customer feedback to provide new perspective on the channel to the brands.

         Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

         Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

         Actively collaborate with multidisciplinary teams and departmental resources to optimize operational efficiency.

 

 

Core Abilities

         Astute at identifying and overcoming objectives to effectively close business and provide needed solutions.

         Assimilate and process complex information into easy to understand solutions.

         Operate with honesty and integrity to build strong bonds with customers and gain their trust.

         Ensure subject matter expertise related to products in order to solve problems or mitigate them all together.

Select Contributions (American Express)

         Six years of consistent and strong performance achieving new market share growth goals for American Express in a very competitive NE Wisconsin middle market ($5MM - $250MM in revenues) environment.

         Build, maintain and leverage strong relationships with C level executives using creative solutions to deliver a superior experience for customers and partners.

         Seek out and penetrate new vertical markets with innovative solutions to turn large amounts (as much as $15MM in one year) of accounts payable dollars into a revenue stream for both the customer and American Express while helping the customer account for the change properly in their system.

         Present and implement multiple new and traditional American Express core products as well as cross sell with internal partners to help drive high revenue growth and secure long-term loyalty.

         Successfully engage and evolve with clients throughout relationship to encourage responsible and rewarding behavior in accordance with governing rules and regulations.

         Work diligently with internal service partners to enhance satisfaction and deliver premium service to all of my customers.

Professional Synopsis

Manager, Business Development

American Express Corporate Services                                                                                                   2004- Present

 

Competitive Account Executive

SBC                                                                                                                                                   2003-2004      

Executive Team Leader of Hardlines

Target                                                                                                                                           2002-2003              

Manager

RDP Enterprises, LLC                                                                                                                                                1999-2005  

Primary Functions:  Client Service Program Creation, Operational Oversight, Business Modeling, Presentation Development, Team Management and Performance Benchmarking, Business Development Processes, Hiring and Recruitment Practices, Budgetary Control & Financial Analysis, Product Knowledge, Development of Customer Loyalty and Retention Programs, Revenue and Profit Goals, Marketing Plans and Competitive Analyses, Technical Support Oversight, Consultant Commission Support, General Support, Customer Billing, and Consultant, Client Needs Analyses and Compliance Programs.

 

Academic Training

         Bachelor of Science C Economics / Minor - Business, University of Wisconsin Oshkosh

 

 

 

 



Yyyyyy x. yyyyyy

 

 

          

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations Oversight, Client Support and Project Management.  My primary focus involves working directly with personnel and customers and conducting thorough needs analyses in order to develop ongoing supportive plans.  I am now actively seeking a new application for my specialized background. 

 I am skilled at numerous training and development processes including process evaluation, financial analysis and feasibility planning, project adherence, human capital support and continuous follow up to ensure viability of services.  Additionally, I have experience in management, strategic planning, client support, implementing efficiency best practices, and various operational and functions.   

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

John Roberts

 

 

 

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