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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



results-driven manager eager to contribute expertise in operations, team building and customer service toward actively supporting a progressive organization in optimizing bottom-line performance.


ø  offer solid experience in facilities, safety, purchasing and it, with comprehensive background in operations and client relations management.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

professional experience

universal electric corporation, canonsburg, pa                                                             2007-present

operations specialist

  actively collaborate in strategically facilitating daily procurement of materials to support production requirements while controlling costs and maximizing profits.

  contribute project management and detail orientation skills in handling various facilities management tasks and managing critical customer parts requisitions.

  build and establish key relationships and liaise effectively with senior management, staff and vendors.

  strategically planned and coordinated schedules to maximize use of resources while controlling costs and meeting company needs.

  conduct comprehensive research and cost-benefit analysis for various shop and facility acquisitions to define and develop strategies to optimize productivity, efficiency and performance.

  as a certified internal auditor, relied upon to lend expertise toward handling all internal auditing practices and following iso 9001 auditing and business practices.

  create company contingency plan and emergency contact protocol program and updated safety policies/programs in compliance with osha standards, as the company safety coordinator.


coldwell banker real estate services, pittsburgh, pa                                                   2006-present                    

licensed real estate agent

  due to exceptional performance, received 2007 and 2008 coldwell banker president s honor roll recognition.

  successfully promoted superior service and exceptional customer satisfaction by providing professional service and promptly resolving issues.


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yyyyyy x. yyyyyy                                                                                                                                       page 2 of 2



dynavox systems llc, pittsburgh, pa                                                                           2005-2006           

technical support representative

  identified, tested and addressed issues and created proactive repairs and enhancements for optimal results.

  exhibited advanced communication and interpersonal relation skills in providing basic and advanced training for all product lines.

  appointed department representative for project impact, integral to fostering community involvement and employee retention.

  applied technical and writing skills toward creating monthly technical support articles for a e-newsletter which was distributed to all customers and employees and developed an emergency scenario guide for technical support and sales departments.


duquesne university, pittsburgh, pa                                                                               2002-2004, 2007        

summer program faculty

  developed and implemented engaging educational activities to teach a computer class for college students.

  engaged in positive relationships with staff, students, and community.

  proactively monitored student learning, developed curriculums with staff and implemented plans for improving student achievement.


bayer/lanxess corporation, pittsburgh, pa                                                                     2004

sop development team

  proactively supported the development of standard operating procedures for the deployment of sap r/3 software.


jfd custom detail, pittsburgh, pa                                                                                  2000-2007


  innovatively designed, developed and launched targeted marketing strategies to optimize performance, including direct mailings, community postings, local advertising, and events production.

  applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.


bsba, major in information technology - duquesne university, pittsburgh, pa, 2004

professional development/training

osha compliance certified - american safety training, inc., pittsburgh, pa, 2008

basics of electrical safety testing certified - slaughter company, inc., canonsburg, pa, 2008

basic first aid, environmental emergencies, adult/child cpr, adult/child aed certified - cintas first aid and safety, pittsburgh, pa, 2007

communication & human relations course - dale carnegie & associates, inc., pittsburgh, pa, 2007

basic and advanced selling course - ebay inc.


progressive business publications: supervisors safety bulletin (2008)

progressive business publications: facility managers alert (2009)

community activities

volunteer - bethel, st. clair rotary club

volunteer - mt. lebanon, dormont, castle shannon rotary club

race volunteer /vendor & sponsorship development team - pittsburgh vintage grand prix

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