yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

abc@xyz.com

 

objective

proficient it professional eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging helpdesk support role.

 

career profile

ø  over 12 years of technical, troubleshooting, installation, configuration and system administration experience, as well as relevant educational credentials.

ø  a+ certified technician.

ø  results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.

ø  strategically coordinate and collaborate with personnel and customers to maximize performance in facilitating projects and attaining operational goals.

 

professional certifications

a+ certification

 

professional experience

willamette education service district, salem, or                                                              2008 - present

desktop technician i

       assist customer with various problems such as log in, profiles, passwords and wireless issues.

       coordinate with technicians, system administrators and engineers to solve complicated problems.

       perform ip phone and video teleconferencing installation and configuration, as well as create and manage ms exchange accounts.

 

light speed computer solutions, salem, or                                                                         2005 - 2009

owner & lead technician

       oversaw planning, project management and marketing efforts.

       installed and troubleshot small business networks and tutored clients on technology.

       directed employees to ensure quality control and task execution.

 

synergy technical solutions corporation                                                                               2006 - 2009

field technician

       performed field troubleshooting and repair, documented each order and maintained 24-hour response.

       achieved dell satisfactory rating of 99%.

 

computer stuff, paso robles, ca                                                                                        2001 - 2002

store manager

       directed daily operations, opened and closed store and performed bank drops.

       supervised repair technicians and executed field work as required.

 

yyyyyy x. yyyyyy

page two

 

 

pc/lan cal-poly, san luis obispo, ca                                                                                 1998 - 2001

desktop technician

       deployed and upgraded 2,000 computers across campus and supervised other student technicians.

       oversaw campus-wide antivirus upgrade on over 500 computers and provided on- and off-campus computer repair for teachers and students.

       certified tier iii technician.

 

education

cal-poly, san luis obispo, ca, 2000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a helpdesk support capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 12 years of technical, repair, operations and troubleshooting experience. to complement this background, i possess project management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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