yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

objective

results-driven leader eager to contribute dynamic management, sales and team-building skills toward actively supporting a progressive organization in optimizing operational and revenue performance.

 

profile

ø  offer extensive experience in customer service, p&l, staff training/development, merchandising, audit compliance and operations management.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

 

career achievements

ø  played a significant role in leading lowe s rocky mount, va store to become the top ten in the region for customer service in 2006, 2007 and 2008.

ø  led lowe s rocky mount, va store to become 3^rd in region for % to sales plan, with the 3rd best expense control.

ø  directed lowe s new carolton, md store to achieving double-digit comp sales.

ø  consistently ranked highly for providing exceptional customer service and satisfaction.

 

professional experience

lowe's company, rocky mount, va & new carolton, md                                                        2002-2008

retail store manager

  contributed dynamic leadership skills in managing all aspects of store operations and supervising all levels of employees.

  strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

  trained, motivated and managed 135 employees, playing an instrumental role in the development of top performing team members and achieving significant improvements in productivity.

  spearheaded diverse managerial activities ranging from staffing, training and performance evaluation to employee relations management, client servicing and audit compliance maintenance.

  formulated pricing policies on merchandise according to requirements, vital to ensuring profitability of store operations.

 

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ferguson enterprises, hilliard, oh                                                                                               2000-2002

inside sales

  exhibited detail orientation and organizational skills in managing 42 customer accounts and ascertaining equipment, supplies and service needs by collaboratively working with customers.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  steered several large projects entailing blue print takeoffs, ordering of products, delivery of products, and visiting job sites, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.

 

lowe's company, hilliard, oh                                                                                                     1999-2000

assistant store manager

  supervised employees in all aspects of sales, inventorying, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.

  efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  ensured staff members are properly educated on all facets and phases of company security, sales and recordkeeping policies and procedures.

  directed workers in preparing engaging merchandise displays and advertising copy, integral to maximizing sales.

 

carr supply, columbus, oh                                                                                                        1995-1999

branch manager

  innovatively designed, developed and implemented targeted sales and service programs to promote new markets, improve competitive position and provide fast, efficient customer service.

  contributed to business development by using proactive prospecting techniques to generate new customers.

  effectively coordinated and facilitated activities of personnel engaged in sales and service accounting, record keeping and receiving and shipping operations.

  directed sales of professional equipment and supplies, exhibiting solid management abilities.

professional development/training

lowe's store manager/ leadership training
select architectural drafting courses - lincoln technical institute (indianapolis, in)

 

community activities

team lead & volunteer - lowe's hero's, oh; fixed up homes for low-income senior citizens

volunteer - lowe's hero's, va; organized charity donations