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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Office Administration ~ Business Operations Support

Offering numerous years of experience within client-focused, service-oriented industries spanning financial services/banking through medical/healthcare, demonstrating talent for rapidly adapting sharp administrative and customer service skills to master new responsibilities and environments


Ø  Performance-driven professional who excels in identifying and addressing client needs and  delivering world-class customer service

  Ranked in Top 25 Tellers throughout North West Virginia Region

  Achieve 100% Ratings during mystery shop evaluations

Ø  Strong administrative skills spanning multi-line phone management, public relations and records/ information systems maintenance through documentation production, cash management, payroll, processing, and general clerical functions

Ø  Expertise in prioritizing, planning and managing projects/workflow to optimize productivity and efficiency in fast-paced, time-sensitive settings

Ø  Dynamic communication, consultation and interpersonal relation skills; bi-lingual English/Spanish and conversant in American Sign Language

Ø  Technology-savvy; skills include varied computer programs as well as typing at 50 wpm


Career Track

Certified Senior Teller, BB&T                                                                                        2005-present

  Have held multiple roles with bank over course of career ranging from ATM Teller and Vault Teller to current position of Certified Senior Teller and Back-Up Relationship Banker

  Actively collaborate in daily operations of branch by efficiently facilitating client transactions and  troubleshooting/resolving account issues as well as responding to inquiries regarding products/ services; capitalize on opportunities to generate additional business

  Effectively maintain detailed records as well as ensure accurate, secure management of monies

  Consistently maintain compliance with regulatory standards and internal policies/procedures

  Serving as Back-Up Relationship Banker, play key role in generating new business and developing existing clients through promotion, sales, up-selling, and cross-selling of banking/financial products and services; actively consult with customers to identify needs, deliver customized presentations of products/services and continually maintain positive relationships


Customer Service Representative, Clarke American Checks, Inc. - San Antonio, TX                2001-2005

  Proficiently took and processed phone and online check orders, providing quality customer service in ensuring prompt delivery and troubleshooting issues through resolution


Physical Therapist, BPT Therapy - San Antonio, TX                                                               1999-2001

  Facilitated patient rehabilitation through direct therapeutic modalities and education/instruction in strategies for optimizing recovery in support of returning to the workforce



General Undergraduate Studies, Northwest Vista College-San Antonio; Fall of 2002



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000









Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION)    capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated, I offer numerous years of experience supporting business operations, providing quality customer service and performing administrative functions ranging from phone management and records/information maintenance to document production, payroll and cash handling.   I am well-versed in office practices, proficient in productively and efficiently managing workflow/projects and possess dynamic communication and interpersonal relation skills.  Complementing this I am skilled in varied computer operations and automated office environments.  Additionally, I am bi-lingual in English and Spanish.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy








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