~ Dedicated and results-focused Technical Professional & Manager eager to contribute exceptional project administration and team leadership expertise toward supporting a dynamic organization in optimizing bottom-line performance. ~

 

 

         Possess Active Secret Clearance and advanced knowledge of United States Air Force policies, procedures and operations.

         Considerable project management experience inclusive of budget administration, scheduling, team-building, and subcontractor management.

         Proficiently administered 18-month contract valued at almost $3M and won all extensions.

         Earned Excellent customer satisfaction ratings from Air Force throughout contract by successfully meeting all project deadlines, quality criteria, and budget parameters.

         At L3, spearheaded proactive monitoring activities to decrease system downtime by 92%+ and elevate availability to 99.977%.

         Slashed negative customer survey results at L3 by 75% despite increase in ticket counts.

         Enhanced L3 customer satisfaction ratings by dramatically reducing backlog of problem incidents/tickets from 436 to 50.

         As previous Manager of Course Development for NCR, cost-effectively controlled $829K budget and planned, coordinated and facilitated curriculum of 60 courses.

         Adept at administering and maintaining critical enterprise-wide technology and achieving and sustaining 99.5% availability.

         Extremely versatile; easily adapt to new roles, responsibilities, technologies and environments.

         Equally skilled in hands-on and supervisory roles; proven talents in driving teams to complete initiatives within defined budgets and rigid schedules.

         Excellent prioritization, problem solving, and documentation skills.

 

 

Global Analytic Information Technology Services (GAITS), Alexandria, VA, 2007 to Present

ECSS IV&V Project Manager for USAF

         Effectively perform Independent Verification & Validation (IV&V) on $1.5B+ ECSS (Expeditionary Combat Support Service) Program, the largest ERP (Enterprise Resource Planning) initiative worldwide.

         Applied keen planning, organizational and leadership expertise toward opening and managing new office in Dayton, Ohio.

         Direct, supervise and motivate team of 10 highly productive project members, and relied upon to guide Air Force in implementing ERP best practices.

 

Continued ►

 

 

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Professional Experience continued

 

L-3 Communications Titan, Wright-Patterson Air Force Base (WPAFB), Dayton, OH, 2005 to 2007

Technical Support / Service Desk Manager for USAF

         Strategically managed and directed team of 24 in providing 24/7 reporting, tracking and support services to Air Force Materiel Command (AFMC) spanning numerous bases. 

         Delivered top-quality technical support for Third Level Exchange, Instant Messaging, and Blackberry devices throughout infrastructure of 400+ servers in four regional data centers involving 140,000 end users.

         Exhibited outstanding capabilities in scrutinizing, diagnosing and swiftly rectifying technical errors, issues, and problems.

         Standardized and improved ISO 9000 procedures to streamline daily support operations.

 

NCR Corporation, Dayton, OH, 1997 to 2005

Windows Technical Solutions Engineer

         Navigated 24/7 technical support vital to ensuring business continuity for 5,000 employees.

         Exercised sharp analytical thinking abilities to investigate and establish comprehensive installation and deployment plans for remote control functions within NCR s data centers.

         Championed daily efforts to maintain server availability at 99.95% and deliver top-notch service resulting in highest level of customer satisfaction.

         Resourcefully created and executed technical procedures to eliminate redundancy, fortify IT security, and control costs.   

 

Prior Background includes roles as:

         Manager C QA, Windows, and UNIX

         UNIX Technology Consultant

         Manager of Course Development

         Education Analyst

         Curriculum Development Analyst

         Quality Assurance Analyst

 

 

BS, Data Processing C National College of Business, Rapid City, South Dakota 

 

BA, Mathematics C South Dakota State University, Brookings, South Dakota