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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
Telephone: (xxx-xxx-xxxx

Country of Citizenship: United States



Vacancy Announcement:         




Core Competencies


Client Relations; Negotiation; Billing; Vouchers; Reports; Management Presentations; Payroll; Personnel Management; Troubleshooting; Records Management; Spreadsheets; Circuitry; Conversions; Teambuilding; Leadership; Cross-Selling; Project Management; Call Center; Deadlines; Supervision; Vendor Relations; Timelines; Construction; Installation; Maintenance; Engineering; Customer Operations; Testing; Equipment; Database Management; Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Microsoft Project; Lotus Notes; Office Machines; Type 65 wpm


Work Experience


Enumerator/Canvasser, 04/2008 C 05/2008

U. S. Census Bureau


City, State Zip
Supervisor: Rory Wellsxxx-xxx-xxxx; Permission to Contact: Yes
Salary (per hour): $16.25
Hours Per Week: 20-35

Collected and analyzed data, such as local population surveys as a Census Enumerator. Went door- to-door in a specified geographic area and update address lists and map spots via GPS on handheld computer. Interviewed persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Asked specific questions, recorded answers, and assisted persons with completing form. Sorted, classified, and filed forms. Asked questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency. Assisted individuals in filling out applications or questionnaires.


Compiled, recorded, and coded results and data from interview or survey, using computer or specified form. Contacted individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. Explained survey objectives and procedures to interviewees, and interpreted survey questions to help interviewees' comprehension. Identified and reported problems in obtaining valid data. Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation. Located and listed addresses and households. Reviewed data obtained from interview for completeness and accuracy. Met with supervisor daily to submit completed assignments and discussed progress. Prepared reports to provide answers in response to specific problems.

Project Manager, Operations, 01/2001 C 06/2008
Verizon Communications,


Richmond, VA Zip

Supervisor: Manager Barbara McMahon; Retired
Salary (per year): $78,000
Hours Per Week: 00

Spearheaded various projects including the connection of non-Bell companies to the Verizon Telecommunication network. Launched 50K+ trunks and consistently met time and budget constraints. Stood as Project Manager and directed the success of 6 major departments and acclimated newly hired professionals to the organization. Headed up various switch conversions for the Mid-Atlantic region and the Maryland Central offices. Delivered a variety of business administration abilities including client relations and acted as single point of contact of customer for CLEC and IEC customers such as AT&T. Offered expertise on installation, maintenance, customer operations, and methods and procedures.

Central Office Technician, 05/1999 C 01/2001

Verizon Communications

Baltimore, MD Zip

Supervisor: Ben Cunningham; No longer works for company
Salary (per year): $52,000

Hours Per Week: 00

Handled technical tasks such as provisioning and testing circuits, delivering special service circuits, and provided support and test assistance to outside forces during service installation and maintenance of unbundled circuits. Collaborated with clients and various internal departments including Sales, Construction, Technical Operations, Dispatch, and other groups. Handled pre-installation readiness checklists and scheduled actual installations; immediately addressed service issues and generated progress reports.


Spearheaded a variety of functions related to the project completion including financial management, policy implementation on behalf of management. Maintained continuous alignment of program scope by analyzing and managing project risks and costs with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent. Negotiated and drafted subcontract obligations to complete specialty work or administrative services as required. Enhanced the professional development of new and veteran staff through effective professional development.

Maintenance Administrator, 07/1998 C 05/1999

Verizon Communications


Richmond, VA Zip

Supervisor: Yvonne Johnson; (804) 235-4272
Salary (per year): $46,000

Hours Per Week: 00


Ensured each service order for installation was completed within time and budget constraints. Generated technicians work activity work logs, trouble reports, and installation orders for outside technical support groups. Successfully prepared personnel for various tasks.

Maintenance Administrator / Customer Care C Network Operations, 01/1997 C 07/1998

Verizon Communications

Baltimore, MD Zip

Supervisor: Jeff Bailey; (410) 393-6195

Salary (per year): $44,000

Hours Per Week: 00

Accurately resolved clients billing concerns. Checked to ensure that appropriate changes were made to resolve customers' problems. Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

Contacted customers to respond to inquiries or to notify them of planned adjustments. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Recognized by management team for outstanding customer service.

Caseworker C Repair Center, 03/1992 C 01/1997
Verizon Communications

Baltimore, MD Zip

Supervisor: Carroll Gourley: Retired

Salary (per year): $38,000

Hours Per Week: 00

Obtained and examined all relevant information to assess validity of complaints and to determine possible causes. Operated in a call center environment receiving incoming calls for service troubles, complaints, and general inquiries. Ordered tests that could determine the causes of product malfunctions. Recommended improvements in products or billing methods and procedures to prevent future problems.

Referred unresolved customer grievances to designated departments for further investigation.

Managers Clerk, 06/1991 C 03/1992

Verizon Communications, Baltimore, MD

Baltimore, MD Zip

Supervisor: Manager C Chuck Block; Retired
Salary (per year): $32,000

Hours Per Week: 00


Engaged in various administrative functions including generating correspondence, vouchers, records, logs, and requisitions. Ordered supplies and handled billing concerns. Collaborated with Managers and Supervisors. Utilized various office machinery including calculator, computer terminals, fax machines, and copiers. Generated spreadsheets demonstrating and tracking district spending.




Any Awards worth mentioning




Name of High School, City, State

Diploma, YEAR


George Washington University/ESI International, Washington, DC
Masters Certificate Project Management C 12/2007

GPA: 0.00; Credit Hours: 00

Tesst College, Baltimore, MD
Certificate C General Engineering and CADD Technology; 2/1998
GPA: 0.00; Credit Hours: 00


Professional Development

Customer Contact; 8/1994
DBASE IV; 12/1994
ISDN Concepts and Issues & Installation; 8/1996
Microsoft; 9/1994
Excel 7.0 Charts and Database; 9/1997
Word for Windows; 11/1994
Technical Reading for Telecommunication Technology; 11/1997
Data Processing and Computer Basics; 2/1998
Electricity Part 1, II, & III; 3/1999
Technical Reading for Telecommunications Technology; 2/1998
Basic Electronic Switching for Telephone Systems; 7/1998
Data Processing and Computer Basics; 2/1998
Fiber Optics Technology
DS0, DS3, T1, T3
SLC/ Pair Gain; 2/1998









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