yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

quality-focused customer service professional specializing in sales support, business communications, and product marketing eager to contribute 10+ years of cross-functional experience toward maximizing an employer s bottom-line results.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can plan, delegate, and handle multiple tasks within fast-paced, deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp decision-making skills.

key areas of expertise

 

customer service                                    sales support                              workflow prioritization                           client relations

business communications                    data management                      purchase financing                               customized orders

multiline telephones                              problem resolution                    graphic / web design                            product marketing

professional synopsis

 

 

        strategically steered wide-ranging customer relations efforts to include directing cost-effective financing activities and resourcefully drafting, organizing, and distributing all confidential business correspondence for client / management review.

        utilized broad scope of industry knowledge to promptly handle customer requests and resolve business challenges.

        achieved master certification for customer service / sales consulting through ford motor company.

 

 

         proactively supported company in sustaining and developing business by building / maintaining key client relationships.

         optimized store productivity and profitability via strong internal / external client services and customized order practices.

         performed all cash handling duties and operational transactions (i.e. sales, returns, exchanges, gift cards), along with completing the proper documentation of monetary values through consistent record-keeping practices.

         represented an exceptional image of the store which led to an increase in retail sales, a loyal consumer base, and the encouragement of fellow associates to make decisions to reflect positively on customer satisfaction and company well-being.

 

 

        played a vital role in supporting professional development efforts by responding to high-volume calls from educators seeking academic advancement to include handling all registration and generalized customer service activities.

        maximized center-wide efficiency by inputting grades into a complex, internal system, along with overseeing all mail distribution and order processing as required to maintain seamless administrative operations.

recent supplemental experience

 

 

        apply dynamic creative talents toward designing innovative website concepts for new / existing clientele to include developing and delivering targeted campaigns on time and within set budgets.

        contribute valuable interpersonal relations abilities instrumental in analyzing individual client requests to produce effective visual solutions and ensure superior business retention rates.

education and technical summary

 

b.a., business administration                                                                                                                    fresno pacific university

 

microsoft office suite • adobe software • quarkxpress • html • internet applications

yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your organization, and am confident that my broad range of professional skills can achieve your key objectives.  i can offer 10+ years of solid experience in customer service and sales support, and am well-versed in all facets of client relations, business communications, product marketing, and data management.

 

to complement my background, please note that i hold a b.a. in business administration from fresno pacific university.

 

in my most recent employment endeavors, i successfully served in high-volume customer service-based roles for tom hiller ford and lino bello.  within these positions, i proactively supported the companies in sustaining and developing business by building and maintaining valuable client relationships while concurrently utilizing my comprehensive industry and professional services knowledge to promptly handle customer requests and resolve diverse challenges.  as this is just a sampling of my background, please kindly refer to my enclosed resume for additional experience.

 

you will find me to be a fast-learning professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and complete multiple tasks within deadline-driven environments while streamlining business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

evie kriegbaum