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yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



skilled professional eager to contribute management expertise as well as strong personnel development skills and communication talents toward actively supporting an organization in maximizing performance.




  • offer over 5 years of solid and progressive management experience, including expertise within personnel development, issue resolution, business operations, and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • recognized as dedicated hard worker, with proven skills in communications, organization and administration.


professional experience

chumash casino resort                                                                                                            2007-present

casino floor operations attendant

  • sharp business acumen and experience in managing broad scope of operations, from maintaining casino floor, paying out jackpots and minor machine repairs to solving guest disputes and balancing money bank of $30,000 daily.
  • consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.


chumash casino resort                                                                                                                2004-2007

floor operations supervisor

  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • successfully developed and maintained a client-focused floor operations team, supervising cash transactions, delegating job duties, scheduling work, training employees, and evaluating performance.


allsafe security inc., adt sub-dealer                                                                                                      1999-2004

sales manager

  • successfully steered sales operations to generate high volume growth and revenue on behalf of company.
  • effectively hired, trained and directed 20 sales representative and actively collaborated in human resource operation functions such as new employee training, evaluating performance and providing guidance/mentoring


professional education


associates degree in business management university of phoenix                                                  present

gpa 3.96

training courses and seminars in sales, marketing, leadership, and management.




yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in management, business operation, personnel development, issue resolution, and customer service capacities. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, problem-solving, multi-tasking, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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