xxx-xxx-xxxx 2740 orpha lane - apopka, fl 32712 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven leader eager to contribute dynamic project management, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing revenue performance.

profile

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff and clients.

career achievements

  received sprint university trainer excellence award in 2006.

  initiated and implemented the effective new interview panel process, which was approved by senior management, adopted center-wide, and still in use today.

  promoted and enhanced employee satisfaction through employee satisfaction and retention team (esrt) marketing campaigns and focus groups.

  directly led trainee groups to achieving center performance measures for 12 months straight.

  successfully managed a team of 15 representatives to exceed sales goals for 8 consecutive months.

  consistently exceeded daily quality scores as well as sales goals.

professional experience

sprint nextel customer solutions                                                                                         1996-present

educational consultant ii / hrd specialist ii (2002-present)

  promoted to contribute dynamic leadership skills in managing the entire employee satisfaction and retention team (esrt) project for the contact center of 1400+ employees.

  plan, coordinate and collaborate with project managers and process owners to develop the cdma business account services sales training and business account services network training curriculums. 

  proactively establish key relationships and liaised between training and hr, with strong focus on optimizing productivity and efficiency.

  exhibit solid communication abilities in educating managers, supervisors, trainers and new hires.

training specialist i (1998-2002)

  spearheaded diverse administrative activities including training and performance evaluation, focusing on quality, call control, sales, attendance, adherence and service/accessibility levels.

  supported and ensured qa compliance by actively participating in quality reviews and developing job aids.

team leader (1997-1998)

  demonstrated project management and multitasking talents in overseeing and directing a high revenue team, exceeding client expectations.

  served as project liaison for washington and florida clients relating to the efs program.

telecommunications consultant i (1996-1997)

  applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

education & professional training

  business management - valencia community college (orlando, fl)

  training: managing directional selling, 2003; sprint triple c , 2000; train the trainer - rollins college, 1999; achieve global - achieving extraordinary customer relations, 1999

  sprint certification courses: activations; client services; account services (retention); business general; loyalty marketing group; coaching clinic & positive performance management

technical proficiencies

microsoft word, excel, power point, ms project; windows 95,

 

 

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dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from leading high performance teams and promoting superior client servicing to streamlining operations and facilitating proactive processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by my career background, i have extensive experience in training, motivating and collaborating with senior management. 

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

danielle v. winn