yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
performance-driven commercial large loss claims leader and performer with long-term expertise in high-end claims adjustment, subrogation and salvage, estimating, contractor and other interested parties interaction and strong customer service, eager to contribute to the employer s success in the general adjusting arena.
ø in-depth experience in insurance industry; past eight years in claims adjustment, serving as commercial claim adjuster and commercial large loss adjuster.
ø for current assignment tasked with responsibility for claims with minimum threshold of $100k up to $5mm+.
ø work closely with policyholders, providing intervention and support in critical first 24 hours following loss.
ø serve in interface capacity with contractors to determine scope of work and agreed-to detail; have authority to write estimates for loss reimbursement and utilize xactimate software to produce written estimates.
ø negotiate with attorneys and public adjusters; initiate and utilize conference calls with all interested/relevant parties when claims are in excess of $250,000.
ø earlier, held comprehensive management responsibilities for major north carolina market.
ø strong customer service skill sets.
ø consistently meet/exceed assigned corporate goals.
ø self-motivated, self-starter able to work well individually or with other team members.
nationwide insurance company, southern united states 2003 - present
commercial large loss adjuster
assigned comprehensive responsibility for claims of $100,000 to $5mm+ in this high-profile role; was large loss adjuster for multiple hurricanes across the southern region.
supported policyholders by meeting with them within first 24-hours following difficulty/loss and assuring them of availability of company assistance.
managed interaction of various relevant parties; met with contractors to agree to terms of repair work to be accomplished and negotiated with public adjusters and involved attorneys.
utilized conference calls for wider and comprehensive involvement of interested parties when claims were in excess of $250,000.
successfully achieved annual goals for subrogation and all possible salvage.
worked with minimal supervision, meeting or exceeding all set goals, as noted on mid- and year-end performance reviews.
nationwide insurance company, charlotte, nc 2001 - 2003
commercial claim adjuster
charged with oversight and management of large volume of business in highest profile north carolina market; worked effectively with minimal supervision.
offered client assistance in critical 24 hours following loss; offered company support in working with contractors to determine scope of work and negotiating with attorneys and public adjusters.
fully authorized by company to estimate damages; utilized xactimate to prepare written estimates.
held conference calls for inclusion in discussion of all interested parties for any claims of $250,000 or more.
in earlier assignment, served as intern for aetna in hartford, ct; hired as exercise physiologist, later transitioning to commercial claims for aetna.
state university of new york-brockport
exercise physiologist/sports management
active in local chamber of commerce and in supporting area church groups and women s shelters
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