team-focused leader with expertise in operational management, training and development, and customer relations eager to contribute talents toward supporting a successfully progressive company in optimizing operational and facilities performance as a key staff member.
ø offer over 24 combined years of progressive experience within operational / project management, sales / service support, and residential construction management roles, including expertise in training / development, quality control, and customer relations capacities.
ø expert at driving revenue growth, exceeding profit goals, and enhancing overall customer service levels while maintaining a resolute and commendable work ethic.
ø contribute profitable business acumen, dynamic presentation abilities, and successful interpersonal relationship-building techniques, along with providing excellent written and verbal communication talents.
ø demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive and productive manner while maintaining high quality standards.
ø capable of staying focused and maintaining a calm demeanor in high-pressure situations, as well as excelling within independent or team-based environments to meet and/or exceed all organizational objectives.
~ key business achievements ~
successfully met a company-wide goal of 100% of homes delivered 100% complete and 100% on time by focusing on operational details and performance quality.
optimally turned around several job sites that had previously been mismanaged, resulting in excessive scheduling and homeowner issues.
created beneficial best method procedures in cooperation with the vice president of housing, including proactively implementing the procedures within the field through successful training sessions with company staff, trades, and subcontractors.
successfully created dynamic training materials, forms, and videos that were adopted company-wide for training newly hired personnel, as well as ensuring optimal ongoing training / development of current field staff members.
ø maintained responsibility for the concurrent management of three new home construction job sites consisting of up to 40 in-production homes with a value of up to $10 million.
ø trained and supervised assistant superintendents and laborers, along with maintaining daily operational schedules, coordinating all trades, and assisting in budget preparation and development activities.
ø successfully resolved any exterior service and site homeowner issues, as well as proactively interacting with, and conducting meetings comprised of homeowners, trades, villages, and inspectors on a daily basis.
ø accurately reviewed blueprints and submitted / followed up on rfis as necessary, along with reporting all progress and / or management issues to zone management and / or construction directors, following through on essential executive-level suggestions or decisions.
professional experience (continued)
quality control inspector
ø created and performed quality control inspections based on service trends on all homes at company-based job sites, including reviewing necessary reports with site superintendents for organizational compliance and / or required adjustments.
ø provided daily and weekly reports compiled from all quality control inspections to be efficiently distributed to zone management, construction directors, and executive-level housing management.
ø effectively monitored, evaluated, and graded company policies, procedures, and methods regarding presentation, housekeeping, and energy conservation activities within each inspected home.
ø successfully built top-performing teams by delivering quality on-site field staff training programs to encourage low turnover rates, high levels of company loyalty, exceptional client relations support, and continued overall operational success.
ø efficiently reported daily scheduling during the construction of new homes under the supervision of site superintendents, as well as resolving any necessary construction issues, preparing homes for walk-thrus and closings, conducting homeowner meetings, and overseeing that job site operations adhered to company standards.
~ key business achievements ~
resourcefully created a list of suggested building systems repairs and / or upgrades for budgeting and approval, including supervising the implementation and installation of approved projects.
ø successfully supervised and directed two maintenance mechanics working on both 2nd and 3rd shifts, as well as maintaining responsibility for three buildings totaling over 200,000-square-feet and including a company data center, while proactively reporting to facilities management.
ø accurately monitored, reported, and corrected any issues within the three sites, as well as ensuring optimal levels of customer service support at all times.
ø coordinated and supervised the facilitation of major corporate projects, including parking expansion, build outs, renovations, mechanical upgrades / additions, and departmental moves between buildings.
ø served as a beneficial operational liaison to all vendors, subcontractors, and internal department personnel, as well as working as the primary on-call employee 24/7/365.
ø served in additional roles, such as maintenance mechanic, mailroom coordinator, and mailroom clerk.
~ additional key experience ~
assistant manager / floor manager, trak auto, bridgeview, il 1984 c 1986
extensive business / mechanics coursework
lincoln technical institute / oakton community college / loyola university
hiring agent name
i am currently seeking a challenging and rewarding facilities / operations management employment opportunity, and am submitting my resume for your review.
i offer over 24 combined years of progressive experience within operational / project management, sales / service support, and residential construction management, roles, including expertise in training / development, quality control, and customer relations capacities. i am looking to apply my strong construction skills and abilities gained from a substantially successful career toward the overall profitable productivity of an established organization.
you will find me to be a results-driven, solutions-focused and goal-oriented team player who is committed to supporting and enhancing your organization s goals and objectives, and i am confident that i will prove to be a tremendous asset to your building team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
yyyyyy x. yyyyyy
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