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yyyyyy x. yyyyyy

3303 archibald avenue, apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx e-mail:



ambitious, personable and highly-organized mba candidate with excellent communication skills seeking opportunity in corporate training and development.


professional experience


kaiser permanente, pasadena, ca, 2005 to present

senior analyst / technical support rep

         apply dynamic organizational skills to collect data, conduct and prepare analyses, and maintain plans and support materials critical to optimizing effectiveness of training and curriculum content.

         proactively participate in process design efforts, direct team training activities, and instruct system end users throughout implementation.

         examine and accurately determine system configuration for individual departments, and apply business rules for medical center, department or individual use.


deployment analyst

         resourcefully provided support and assistance to clinicians and staff throughout implementation phase.

         instrumental in assembling proposals, communication packages, performance measurement tools and training materials for assigned projects; exercised outstanding writing skills and attention to detail.

         exhibited outstanding problem solving skills in gathering/analyzing information, tracking and reporting issues, and recommending improvements and solutions.


apple one, city of industry, ca, 2004 to 2005

production control analyst    

         continuously optimized operational efficiency through development and administration of spreadsheets to diligently track and monitor vital production data.

         leveraged excellent interpersonal skills to forge, nurture and maintain strong vendor relations.

         successfully coordinated schedules with multiple departments to achieve seamless production operations.


christian community credit union, covina, ca, 2002 to 2004

bank teller

         delivered efficient and attentive member services which resulted in meeting or exceeding monthly sales goals and fortifying relationships with key customers; swiftly responded to and resolved account problems.


defense contract management agency (dcma), carson, ca, 2000 to 2002

office automation clerk

         orchestrated major events such as dcma west commander s conference and new commander s orientation, with full accountability for travel arrangements and schedules.

         frequently updated and administered department timecards, spreadsheets, and meetings.


additional experience includes role as pre-school teacher for funnastics, covina, ca.


technical expertise


microsoft office suite (outlook, word, excel, powerpoint, access, visio)  ~  vastech ~  epic (kaiser permanente health connect, cadence)  ~  remedy  ~  opas  ~  clinical workflows  ~  10-key touch



master s of business of administration, university of phoenix, ca, expected completion 2009


bachelor s of science in child and adolescent studies, california state university, fullerton, ca, 2002

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