Solutions-focused leader specializing in driving business growth, building solid teams, creating strategic initiatives, providing world-class customer service, and cultivating a strong brand image with superior

quality eager to offer 14+ years of experience toward maximizing an employer s bottom-line results.

 

 

         Integral leader who offers proven experience in large-scale operational optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued key growth and profitability.

         Ambitious self-starter who supports quality staff recruitment that encourages diversity, low turnover, and high company loyalty, along with successfully planning, prioritizing, and managing various team tasks within high-pressure situations.

         Top performer who excels at analyzing client / guest needs, identifying lucrative sales opportunities, defining strategies for capturing new business and developing existing client base, and attaining solid leveraging in competitive markets.

         Recognized for job excellence with Rookie of the Year and Top Achiever awards in sales and customer service.

 

 

Strategic Analysis / Planning    Organizational Development    Project / Program Management    Team Building / Training Processes

New Business Growth    Requirements Gathering    Sales / Marketing Initiatives    Policy / Procedure Development

Regulatory Compliance    Budget / Financial Control    Customer / Guest Relations    Best Practice Methodologies

 

 

Senior Business Analyst

 

         Utilize broad scope of industry knowledge and dynamic business acumen toward reviewing, modifying, and recommending business requirements applied to company databases and system applications, including liaising among technical teams to test solutions and record and track technical issues, as well as implementing any necessary changes.

         Gather data on key business requirements within design stages to understand core components of company businesses.

         Determine, document, and communicate functional and usability requirements for software products to meet objectives.

         Maximize use of resources to exceed operational goals by planning, estimating, and scheduling design tasks, along with recruiting, training, mentoring, and managing a top-performing analyst staff to ensure seamless processes at all times.

         Collaborate with Certification Platform staff and managers to establish and implement standards and best practices.

         Provide status of design activities while effectively managing expectations regarding status, risk, and assumptions.

         Expertly review end user documentation and specify required changes, and assist in providing product training.

 

General Manager

 

         Applied strong leadership talents toward directing and coordinating comprehensive business operations, including all store activities, production, sales, promotions, purchasing, team building / training, goal planning, and customer service.

         Built and sustained lucrative operations by reviewing and analyzing business summaries and preparing detailed reports.

         Initiated targeted marketing strategies to boost profits, and ensured associates delivered the Perfect Guest Experience.

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Director of Cruise Programs

 

         Strategically steered the development, implementation, and management of innovative cruise programs, including directing all policies, procedures, and activities programming; planning and coordinating daily events and workflow; recruiting, training, and supervising staff; and liaising among department leads to create a synergistic guest experience.

         Monitored wide-ranging shows (e.g. production, variety) musicians, lectures, and activities, and oversaw technical areas.

         Developed budget proposals for accounts, maintained thorough records of all expenditures and base requirements, reviewed audit comments and implemented audit recommendations, and evaluated all financial transactions and budgets.

         Enhanced diverse product offerings to improve the guest experience by actively conferring with ship management.

 

Sales / Marketing Manager (Port & Shopping Guide)

 

 

         Drove business growth by creating and promoting a structured collaborative team environment while directing a solutions-focused staff in maintaining compliance with applicable company regulations, internal policies, and procedures.

         Designed, developed, and executed innovative marketing, advertising, and promotional concepts, along with strategically leading varied projects to resourcefully increase profits by completing efforts under budget and ahead of schedule.

         Implemented new promotions to improve revenue results and product visibility, including hosting all seminars and shows, as well as performing live presentations in promoting and advertising luxury fashion brands and specialty items.

         Directed a large national client base while liaising among owners, managers, and CEOs of multimillion-dollar companies.

         Organized entertainment and public services, including creating policies to improve company image and client relations.

         Interfaced among executives, vendors, consultants, and outsourced services providers for routine interactions and follow ups.

 

Assistant Cruise Director (1996 C 2000) • Production Manager (1998 C 2000)

 

 

         Played a vital role in supporting Cruise Director in shaping design and content of entertainment onboard ships, including conceptualizing and developing brand, look and feel, and usability, as well as assisting in managing live production performances, directing and coordinating entertainment and public services, and handling all public relations and affairs.

         Located new product sources to raise profitability and awareness by implementing targeted new sales and marketing strategies, along with establishing priorities, managing valuable resources, and developing forward-thinking concepts.

         Prepared budgets and monthly financial reports, and performed month-end inventory and daily audits and reconciliations.

         Led all production stages, including organizing and implementing schedules and timescales, estimating costs and setting quality standards, selecting and maintaining equipment, monitoring processes, and ensuring products were delivered on time.

 

~ Additional Leadership Roles Held Prior to 1996 ~

 

 

Bachelor of Business Administration (Hospitality Management Emphasis)

Compu College

 

Diploma in Business Management

Compu College

 

TICO Certificate • Business Analyst Certificate • Business Development Certificate

Compu College

 

First Aid Certificate • Crowd Management Certificate

Leadership Management Certificate • Fire Safety Certificate

 

Microsoft Windows 9x / 2000 / ME / XP • Microsoft Office Suite • Internet Explorer