career objective                              

results-driven customer service and project management specialist eager to apply dynamic business development, account servicing, and strategic marketing skills toward actively supporting the employer in optimizing sales and profits

profile                                                

ø  offer eight years of program / project management experience, with expertise in client relations, account management, human resources, sales, and marketing

ø  demonstrated ability to provide excellent service for existing customers while expanding sales pipeline; manage key accounts, develop niche markets, administer major contracts resulting in high-revenue transactions

ø  monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; recruit, train, and direct top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint, outlook)

professional experience                

navitor, alto, ga                                                                                                                                               2007 c present
senior implementation project manager

• provide knowledgeable and courteous assistance with web-based ordering for customers; manage multiple concurrent projects
• accurately assess project scope and provide estimated timeframe for completion; work closely with interdepartmental teams to ensure client orders are completed on time
• apply strong understanding of policies and procedures towards training other staff members

elegant cleaning, tybee island, ga                                                                                                        2004 c 2006

owner / operator

• successfully managed all aspects of operation for this company specializing in providing cleaning solutions for owners of condominium vacation rental properties
• prepared and submitted winning bids for contracted work
• developed and maintained schedules; coordinated staffing in line with business needs
• performed administrative functions including managing payroll, monitoring inventory, and ordering supplies
• created and implemented advertising campaigns to continually expand client base

ymca of coastal georgia, tybee island, ga                                                                                          2002 c 2004
youth program coordinator

• expertly coordinated and oversaw all youth sports and child care programs for this busy community organization serving a broad client base
• actively managed the recruiting and hiring process for new staff and volunteers
• managed program advertising and promotional efforts
• prepared and delivered monthly reports instrumental to the board of directors in assessing program performance

 

~ community activity ~

volunteer firefighter                                                                                                                              2003 c present

chairperson for cornelia skatepark project                                                                                             2009

education                                           

university of phoenix

studies towards bachelor of arts/science in insert major                                            anticipated graduation insert year

associate s degree in psychology                                                                                                       insert year

 

~ professional development & certifications ~

certified project manager, project management institute                                                                         insert year
certified fire fighter, state of georgia                                                                                                   2003 c present

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging new career opportunity in a insert specific job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive business development and project management experience, with a solid record of acquiring new accounts, boosting sales, and increasing profit margins.  i excel at building relationships with a diverse client base, and am adept at growing revenues through providing exceptional customer service and customized product recommendations.  my dynamic communication skills have consistently proven instrumental in presenting, negotiating, and closing high-revenue contracts and i am highly effective at identifying and addressing client-specific needs.   to complement this background, i ve completed substantive professional development and am currently working towards my bachelor s degree.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy