Productive, quality-oriented professional eager to contribute high-level administrative talents as well as exceptional business support, project management, and customer service skills toward optimizing operations of a progressive organization.

 

 

         Extremely versatile; exemplary ability to quickly master new roles, responsibilities, tasks, technologies, and environments.   

         Adept at identifying, creating and executing innovative solutions to achieve company objectives. 

         Industrious self-starter; set goals and develop action plans for rapid attainment.

         Exceptional blend of planning, scheduling, forecasting, tracking and documentation skills.

         Highly respected for attention to detail and deadlines, technical acumen, leadership attributes, integrity, and a team player work approach.    

         Proficiency in Microsoft Project, Visio, FrontPage, Outlook, PowerPoint, Excel and Word.

 

 

Sprint PCS, Fort Worth, TX                                                                                                          1997 to 2009

Switch Technician        (2001 to 2009)

• Applied dynamic troubleshooting expertise toward delivering efficient technical support for wireless Nortel DMS switches, voicemail platforms, UNIX-based monitoring equipment, Cisco routers, and HP servers.
• Installed, configured and tested peripherals and T1 lines to ensure connectivity.
• Accurately prepared outage reports vital to ensuring compliance with documentation requirements.
• Promoted from role as Associate Switch Technician (2000 to 2001).

 

Administrative Assistant          (1998 to 2000)

• Leveraged polished organizational strengths to prepare travel itineraries for management personnel and perform a broad scope of office management functions.
• Relied upon to manage vendor relationships and schedule vendor training for technicians.

         Demonstrated solid understanding of HR operations in providing quality support including facilitating new hire process and conducting exit interviews.

 

Business Services Representative        (1997 to 1998)

• Spearheaded account management for large business customers in a call center environment.
• Exercised strong multi-tasking abilities to administer handset activations, process credit approvals, and provide account maintenance post-activation.

 

Prior Background:

Service Representative, Southwestern Bell, Dallas, TX, 1996 to 1997

Customer Service, AT & T, Dallas, TX, 1994 to 1996

 

 

City University, Bellevue, WA,  2008

Project Management course, Tarrant County College, 2007

Dallas Baptist University, Dallas, TX, 2000

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a project leadership capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you advanced administrative experience, a significant level of adaptability and resourcefulness, and an impressive blend of skills in office administration, customer service, vendor relations, and project coordination. To complement these qualifications, I offer solid planning, scheduling, analytical, and prioritization skills which are essential in project coordination.

 

As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through dedication, attention to accuracy, and consistently sharp performance. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy