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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •


versatile banking professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • motivated, hard working professional offering solid and progressive experience in banking and customer service.
  • consistently collaborate with clients in meeting all banking needs, handling any problematic issues and referring financial questions to the appropriate supervisor.
  • proficient in the execution of banking processes, daily transaction reconciliation, sale of bank products, customer service, consistent input of recommendations for procedural enhancement and personnel training.
  • demonstrate outstanding problem solving and active listening sills; able to diffuse difficult customer situations with tact and ease.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

professional experience


small business customer service and sales associate bank of america                                            2007-present

  • consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
  • track record of one-call resolution of customer issues, complaints and questions.
  • apply positive and friendly demeanor to all customer interactions, consistently meeting departmental productivity and quality standards.
  • manage a broad range of financial/account duties, including payment posting for afs/commercial loans, account adjustment disbursement, account dispute resolution, and line-of-credit re-rate inquiries.
  • successfully provide new product/service information and education to clients through customer service opportunities to generate high volume growth and revenue.


consumer customer service associate bank of america                                                                         2006-2007

  • responsible for handling all customer service inquiries and complaints regarding account issues.
  • successfully promoted pre-approved credit card options to each customer to boost company profits.
  • actively assisted associates with difficult or in-depth questions/problems regarding policies, products or services.
  • effectively provided exceptional client services on behave of company, duties included answering customer queries, problem solving and providing detailed information on new products.
  • efficiently identified and capitalized on opportunities to cultivate referrals and develop new clientele.


level 7 telebanking specialist amsouth bank                                                                                                2006

  • successfully handled customer questions and concerns regarding personal and corporate checking, savings, credit, and loan accounts.
  • effectively handled high-volume phone line, ensuring timely and personalized interaction with each client.
  • actively collaborated in the training, development and mentoring of new personnel.


owner/operator all star limousine service                                                                                                                2006

  • nationally recognized as youngest owner of a limousine company in the united states and most prosperous limousine company in pensacola, fl.
  • sharp business acumen and experienced in managing broad scope of operations, from taking reservations, processing payments and accounts payable/receivable to client consultations, vehicle purchasing and vehicle leasing.


shoe and electronic department sales representative sears                                                                          2007

  • managed broad scope of accounting/finance activities including cash handling, credit card payment and credit application processing.
  • responsible for providing quality customer service, re-stocking merchandise and weekly inventory operations.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •












hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a (specific job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in banking, financial product and service education and sales. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer specific expertise in customer service operations; proven track record of customer satisfaction.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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