Productive Administrative & HR Professional specializing in the healthcare industry eager to contribute strong management, customer service, and communication skills toward optimizing operations
Substantial human resources expertise with particular strengths in staffing, scheduling, payroll, compliance, employee counseling and training.
Outstanding capabilities in office management, budget administration, vendor management, and patient and family relations; able to coordinate exceptional care for 50 patients per day.
Reputation for professionalism, integrity, financial acumen, and commitment to confidentiality.
Extremely versatile; quickly adapt to new roles, responsibilities, software and environments.
Sharp problem solving skills, leadership attributes, and ability to work under stress.
Excel in communicating with multi-disciplinary health care team members to facilitate unified efforts and optimize quality of care.
Complementary background in retail sales encompassing merchandise displays, customer service, sales, and personnel training and development.
Vitas Healthcare Corp., Orlando & Miami, FL 1995 to Present
Continuous Care Product Specialist (2009 to Present)
- Direct 40+ program offices and staffing managers nationwide in personnel development efforts.
- Enforce compliance with corporate policies and procedures as well as JCAHO standards.
- Develop and assist with orchestrating state and local recruiting efforts to secure top talent.
Continuous Care Operations / Staffing Supervisor (2000 to 2009)
Spearheaded human resources functions to ensure continuity of care, employee satisfaction, regulatory compliance, and optimum business efficiency.
Applied dynamic attention to detail and accuracy in completing new hire documentation, tracking and monitoring field staff licenses, conducting annual performance evaluations, and preparing staff schedules.
Demonstrated proficiency in administering employee counseling, driving collaborative and cohesive efforts between employees and management, and expediting workflow to meet or exceed organizational objectives.
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Professional Experience (Vitas Healthcare) continued
Meticulously reviewed and approved payroll for 300+ employees and oversaw PTO (paid time off) and Leaves of Absence.
Supervised, coached, motivated and mentored Staffing Coordinator(s).
Scrutinized and processed vouchers for vendor services related to department operations.
Continually elevated personnel performance and growth by creating and delivering workshops.
Staffing Coordinator (1999 to 2000)
Leveraged exemplary organizational skills to delegate staff assignments, perform extensive data entry, create employee schedules, and closely monitor staff availability.
Answered and routed incoming telephone calls for multi-disciplinary healthcare team.
Patient Care Secretary (1995 to 1999)
Performed broad-scope administrative functions inclusive of data entry, answering telephones, ordering office supplies, managing business correspondence, and preparing work schedules for Home Health Care Aides.
Proactively assisted Admission Department by completing intake process and dispatching Admission Nurse to new patient referrals.
Appreciated for efficiency in supporting administrative needs of Medical Director.
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A.S. Degree, Business Management, Marketing and Administration (in progress)
Marketing Certificate (in progress)
Human Resource Certificate
Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint), PeopleSoft
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