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Yyyyyy x. yyyyyy

SSN: xxx-xx-xxxx


Vacancy Posting:  HHS-OS-02-2010-0022

Agency: Health and Human Services



Core Competencies


Healthcare Services, Public Health, Program Management, Project Administration, Multidisciplinary Medical/Healthcare Team Collaboration, Policies and Procedures, Regulatory Compliance, Risk Assessment, Business Analysis, Health/Dental Coverage Underwriting, PPO, HMO, General Insurance, Life & Disability Insurance, Claims Processing, Clinical Operations, Administrative Operations, Team Building/Leadership, Training/Coaching, Liaising, Communications, Public Relations, Customer Service, Billing, Bookkeeping, Strategic Planning, Prioritization, Organization, Data Entry, Records/Information Management


Professional Experience

Nov. 2006 to Present

Menorah Medical Center Sarcoma Institute

Overland Park, KS US

Hours per Week:



Outpatient Scheduling Specialist

Facilitate efficient registration of patients for busy clinic as well as manage precertification of all clinic surgeries.  Accurately apply patient account charges.  Consistently ensure critical compliance with both departmental and hospital policies, procedures, safety standards, and infection control regulations.


Oct. 2000 - Aug-2006

Assurant Employee Benefits/Fortis

Kansas City, MO US

Hours per Week:




Provided quality support to country-wide Field Agents in underwriting life, disability and dental insurance for corporate and school district employee benefit packages.  Conducted thorough risk assessments and new business evaluations to define optimal coverage and pricing offerings in accordance with internal manuals and state guidelines.  Entered data supporting issuance of approximately 8 policies weekly.


Sept. 1997 - Oct. 2000

Kansas City Life Insurance

Kansas City, MO US

Hours per Week:



Shelly Pappan                                                                                                                         Page 2 of 2


Senior Analyst

Expertly processed all lines of group dental insurance spanning fully-insured, third-party administrators and self-funded products. Productively managed processing of as many as 200 claims daily.  Actively collaborated with Supervisor in monitoring workflow quality and quantity of 8-member staff to ensure achievement of critical timelines and standards.  Provided prompt, informed response to high-volume inbound calls from clients, agents and physicians; addressed broad range of claims, eligibility and contracts inquiries.


Apr. 1983 - Sept. 1997

Dr. John Dietrich

Prairie Village, KS US

Hours per Week:



Administrative Assistant; 1991 to 1997

Dental Assistant; 1983 to 1991

Steered full-scope front office operations for 2 locations, with accountability for supervision of 1 front office associate as well as 4 dental assistants.  Capitalized on opportunity to acquire cross-training in all areas of practice operations and provided additional support ranging from administrative to surgical/dental assistance.  Successfully developed and implemented internal training program vital to achieving OSHA compliance.  Managed dental and office supplies inventory, including ordering and receipt of all stock.

Efficiently reviewed, coded and processed HMO, PPO and general insurance as well as posted payments, produced patient statements, reconciled accounts, prepared insurance write offs, and managed deposits. 




University of Phoenix

Degree: Bachelor of Healthcare Services

Earned: 2006


Credit Hours:


Johnson County Community College-Overland Park, KS

Degree: Associate of Science

Earned: 1995


Credit Hours:


Bryant Institute-Overland Park, KS

Graduate: Dental Assistant Program (9 month program)

Earned: 1983


Specialized Training/Professional Development


Seminars: Dealing with Difficult People, Seven Habits of Highly Successful People, Business Writing


Technical Skills


IBM Hardware, Microsoft Word, Excel, PowerPoint, proprietary/industry-specific software


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