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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


Career Objective


Results-driven, solutions-focused and detail-oriented team player desiring a challenging and rewarding Healthcare Administration role where a combination of impressive professional experience, as well as new knowledge gained from a recently attained Bachelor s Degree, will prove advantageous to the overall success of a dynamic and progressive organization.




Ø  Offer over 21 combined years of experience in Healthcare Administration, Operational Support, and Direct Patient Care roles, including expertise within Information Technology, Quality Control, Training / Development, and Client Relations capacities.

Ø  Demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving operational problems in a proactive and productive manner while maintaining high-quality standards.

Ø  Capable of staying focused and maintaining a calm demeanor in fast-paced, high-pressure situations while exhibiting an exceptional work ethic and empathetic client services interaction at all times.

Ø  Proactively handle medical emergencies in an effective and efficient manner while consistently ensuring physical and emotional needs are met.

Ø  Foster synergistic teamwork across a multitude of personnel levels while making solid organizational decisions to reflect positively on patient satisfaction and operational well-being.

Ø  Skillful at performing independently or within a team-based environment, including contributing outstanding interpersonal relationship-building skills, to exceed all operational goals and objectives.


Professional Experience


Blakehurst Retirement Community, Towson, MD

Intern                                                                                                                                                   2008

Ø  Performed administrative-based rotations throughout several departments within the retirement community to support marketing, accounting, and health center-oriented operational needs.

Ø  Oversaw the planning and organization of a Continuing Care Retirement Community Guide as a valuable resource for prospective residents which would be utilized to support branding activities throughout sister communities nationwide.

Ø  Maintained responsibility for the updating of a Capital Assets Management Program by meeting with executive-level management to effectively project future capital expenses, as well as provide accurate follow-up reports to ensure maximum operational success.


Veterans Healthcare Administration, Baltimore, MD

Healthcare Technician                                                                                                    2002 C Present

Ø  Oversaw all direct patient care activities, including assisting with daily living needs, tracheotomy care, wound bandaging, and various special procedures support.

Ø  Accurately input all necessary patient-based information into a computerized chart system, along with assisting with medical-related equipment in-services for staff.

Ø  Coordinated all patient travel activities and medical records acquisitions scheduling for outside tests, studies, and follow-up procedures.

Ø  Proactively utilized exceptional observation skills to ascertain effective data collection, reporting, and recording of written and computerized records.

Ø  Successfully assisted with the recruitment, screening, and interviewing efforts of new applicants.

Ø  Achieved a Customer Service Award in 2006 for outstanding job performance and patient relations skills.

Yyyyyy x. yyyyyy

(xxx-xxx-xxxx • Page Two


Professional Experience (continued)


Sinai Emergency Room, Baltimore, MD

Patient Care Associate (ER-7)                                                                                              1997 C 2002

Ø  Provided direct patient care within a fast-paced, high-pressure environment, including assisting clinicians with special procedures, wound care, splinting, and suturing support activities, as well as effectively screening all new patients for proper care delivery.

Ø  Proactively trained / developed the skills of all newly hired personnel, along with supplying and distributing uniforms to employees as necessary.

Ø  Coordinated the Hill-Rom Emergency Call program, ensuring that all required maintenance was completed efficiently and accurately.

Ø  Successfully supported the transition from an older emergency room to a new, state-of-the-art emergency facility, including relocating medical supplies from an old model of supply storage to an enhanced version utilizing PYXIS machinery.


Emergency Room Registrar                                                                                                 1995 C 1997

Ø  Effectively interviewed patients and / or responsible parties in an empathetic, yet efficient manner to obtain necessary demographics and / or insurance- and medical-related information to assist with receiving optimal services provided by healthcare professionals.

Ø  Maintained responsibility for the obtainment of all required patient consent forms, along with contributing extensive knowledge of medical terminology and third party insurances.


Prudential Insurance Company, Baltimore, MD

Systems Administrator                                                                                                          1987 C 1993

Ø  Oversaw all administrative computer system operations and maintenance, along with performing necessary troubleshooting and software backups.

Ø  Effectively trained personnel in the proper utilization of information technology-based equipment, as well as providing in-services concerning any computer updates.

Ø  Efficiently handled various operational duties, including employee payroll and scheduling, personnel recruitment and training / development, supervision of administrative support personnel, and staff performance appraisals.


Education and Volunteer Activities


Bachelor of Science Healthcare Management

(Minor in Business Administration)

Towson University


Extensive Coursework in Emergency Medical Systems

Essex Community College


~ Member of Phi Theta Kappa and Upsilon Phi Delta Honor Societies ~


Coordinator Volunteer

The Mariah House

Provide Administrative Support within an All-Girls Foster Home, including Budgetary Oversight, Resource Allocation, Personnel Screening / Staffing, Data Entry, and

Documentation Processing in Compliance with all Federal and State Guidelines.

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