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Results-driven, solutions-focused and detail-oriented team player desiring a challenging and rewarding Healthcare Administration role where a combination of impressive professional experience, as well as new knowledge gained from a recently attained Bachelor s Degree, will prove advantageous to the overall success of a dynamic and progressive organization.
Ø Offer over 21 combined years of experience in Healthcare Administration, Operational Support, and Direct Patient Care roles, including expertise within Information Technology, Quality Control, Training / Development, and Client Relations capacities.
Ø Demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving operational problems in a proactive and productive manner while maintaining high-quality standards.
Ø Capable of staying focused and maintaining a calm demeanor in fast-paced, high-pressure situations while exhibiting an exceptional work ethic and empathetic client services interaction at all times.
Ø Proactively handle medical emergencies in an effective and efficient manner while consistently ensuring physical and emotional needs are met.
Ø Foster synergistic teamwork across a multitude of personnel levels while making solid organizational decisions to reflect positively on patient satisfaction and operational well-being.
Ø Skillful at performing independently or within a team-based environment, including contributing outstanding interpersonal relationship-building skills, to exceed all operational goals and objectives.
Blakehurst Retirement Community, Towson, MD
Ø Performed administrative-based rotations throughout several departments within the retirement community to support marketing, accounting, and health center-oriented operational needs.
Ø Oversaw the planning and organization of a Continuing Care Retirement Community Guide as a valuable resource for prospective residents which would be utilized to support branding activities throughout sister communities nationwide.
Ø Maintained responsibility for the updating of a Capital Assets Management Program by meeting with executive-level management to effectively project future capital expenses, as well as provide accurate follow-up reports to ensure maximum operational success.
Veterans Healthcare Administration, Baltimore, MD
Ø Oversaw all direct patient care activities, including assisting with daily living needs, tracheotomy care, wound bandaging, and various special procedures support.
Ø Accurately input all necessary patient-based information into a computerized chart system, along with assisting with medical-related equipment in-services for staff.
Ø Coordinated all patient travel activities and medical records acquisitions scheduling for outside tests, studies, and follow-up procedures.
Ø Proactively utilized exceptional observation skills to ascertain effective data collection, reporting, and recording of written and computerized records.
Ø Successfully assisted with the recruitment, screening, and interviewing efforts of new applicants.
Ø Achieved a Customer Service Award in 2006 for outstanding job performance and patient relations skills.
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(xxx-xxx-xxxx • Page Two
Sinai Emergency Room, Baltimore, MD
Ø Provided direct patient care within a fast-paced, high-pressure environment, including assisting clinicians with special procedures, wound care, splinting, and suturing support activities, as well as effectively screening all new patients for proper care delivery.
Ø Proactively trained / developed the skills of all newly hired personnel, along with supplying and distributing uniforms to employees as necessary.
Ø Coordinated the Hill-Rom Emergency Call program, ensuring that all required maintenance was completed efficiently and accurately.
Ø Successfully supported the transition from an older emergency room to a new, state-of-the-art emergency facility, including relocating medical supplies from an old model of supply storage to an enhanced version utilizing PYXIS machinery.
Emergency Room Registrar 1995 C 1997
Ø Effectively interviewed patients and / or responsible parties in an empathetic, yet efficient manner to obtain necessary demographics and / or insurance- and medical-related information to assist with receiving optimal services provided by healthcare professionals.
Ø Maintained responsibility for the obtainment of all required patient consent forms, along with contributing extensive knowledge of medical terminology and third party insurances.
Prudential Insurance Company, Baltimore, MD
Ø Oversaw all administrative computer system operations and maintenance, along with performing necessary troubleshooting and software backups.
Ø Effectively trained personnel in the proper utilization of information technology-based equipment, as well as providing in-services concerning any computer updates.
Ø Efficiently handled various operational duties, including employee payroll and scheduling, personnel recruitment and training / development, supervision of administrative support personnel, and staff performance appraisals.
Bachelor of Science Healthcare Management
(Minor in Business Administration)
Extensive Coursework in Emergency Medical Systems
Essex Community College
~ Member of Phi Theta Kappa and Upsilon Phi Delta Honor Societies ~
The Mariah House
Provide Administrative Support within an All-Girls Foster Home, including Budgetary Oversight, Resource Allocation, Personnel Screening / Staffing, Data Entry, and
Documentation Processing in Compliance with all Federal and State Guidelines.
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