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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Solutions-focused IT Manager specializing in Network / Systems Administration, Help Desk Operations, Server Design / Setup / Repair, and Troubleshooting eager to offer 7+ years of proven experience toward maximizing an employer s success.
Profile of Qualifications
Top-performer who can cost-effectively design and maintain efficient network infrastructures.
Integral team player who contributes sharp troubleshooting, problem isolation, and performance analysis skills.
Ambitious self-starter who is routinely recognized as the go-to person for immediate resolution of complex technical issues.
Excellent communicator who can plan, prioritize, and manage multiple IT tasks within high-pressure, deadline-driven environments.
Technical Summary
Active Directory • Group Policy • Domain Name Services • Dynamic Host Configuration Protocol • Internet Information Services
DOS • Microsoft Windows 3.1 / 95 / 98 / ME / NT / 2000 / XP • Microsoft Server 2000 / 2003 / 2008 • Microsoft Office Suite
Remote Installation Services • Distributed File System • Shadow Copy • Certificate Services • Terminal Services Network
Windows Mobile 2003 / 5.0 / 6.0 • Microsoft ISA Server • Microsoft Exchange Server • Windows Server Update Services
Load Balancing • Logon Scripts • Adobe Professional • Symantec AntiVirus / Ghost • OnBase Document Imaging
pcAnywhere • VERITAS Backup Exec • GoodLink • Exchange ActiveSync • HelpSTAR • Blackberry • Palm
Professional Synopsis
MetLife Home Loans / First Horizon Home Loans 2007 C 2009
SDM Consultant / Client Services Regional Support Engineer (Roles Held Separately)
Applied dynamic lT-based leadership talents toward supporting mortgage employees and business branches within Nevada, Idaho, Wyoming, Montana, Southern California, and Hawaii markets to include effectively directing start-up and closing technical operations.
Expertly installed switches, routers, servers, and network printers to ensure seamless business processes at all times, along with providing onsite support for users and branch management on Go-Live days to guarantee optimal productivity levels.
Played a vital role in sustaining operations by providing 2nd tier support for all branches to include proactively interfacing between users and IT departments; assisting with critical migrations; and supporting nationwide rollouts of new computer equipment.
Republic Mortgage LLC 2004 C 2007
Network Administrator (2005 C 2007)
Strategically steered IT efforts by handling all data network and telecommunications systems management, maintenance, and design to include performing software / server, MS Windows, and hardware upgrades, as well as directing internal / external security.
Maximized operations efficiency by facilitating Active Directory and Group Policy design and management, along with administering all LAN, WAN, and VPN networks and managing GoodLink and Exchange ActiveSync for mobile devices.
Contributed strong communication skills toward interfacing with vendors and serving as 2nd tier support for end users.
Help Desk / Systems Administrator (2004 C 2005)
Utilized broad scope of industry and IT services knowledge to manage daily operational tasks to include supporting users; creating user accounts / email addresses; and training staff / customers in computer system setup / operations as necessary.
Built and configured new servers, and built, installed, and configured computers for end users and network printers.
Created and managed server / service logs, and oversaw Active Directory, Group Policy, and Software Update Services (SUS).
Configured and programmed phone systems and administered OnBase Document Imaging Systems.
Cost-effectively purchased equipment from diverse vendors to optimize bottom-line results.
Additional Job History
Help Desk (Contractor), TEKsystems 2004
Computer Technician, MRC Group 2003 C 2004
Education, Certifications, and Relevant Coursework
Microsoft Certified Systems Engineer (MCSE) Training The Learning Center
Microsoft Certified Professional • Microsoft Certified Systems Administrator (MCSA) 2000 / 2003
Microsoft Certified Systems Engineer (MCSE) 2000 / 2003
A+ • Network + • OnBase Certified Systems Administrator
Microsoft Windows 2000 Coursework
Network / Operating Systems Essentials • Professional / Server (Support)
Network Infrastructure (Implementation) • Directory Services (Implementation / Administration)
Directory Services Infrastructure (Design) • Network Services Infrastructure (Design) • Secure Network (Design)
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
Pursuant to your job posting seeking a qualified [ Insert Job Title ], I am submitting my resume for your review.
As an individual with 7+ years of progressive IT experience and who holds MCP, MCSA, MCSE, A+, Network+, and OnBase Certified Systems Administrator designations, I am eager to offer proven abilities in Network / Systems Administration, Help Desk Operations, Server Design / Setup / Repair, and Troubleshooting toward ensuring your company s optimal productivity. Please kindly view my extensive technical proficiencies as noted within my attached resume.
Most recently, as a SDM Consultant for MetLife Home Loans, I expertly installed switches, routers, servers, and network printers to guarantee seamless business processes at all times, along with providing onsite support for multi-state users and branch management on Go-Live days. Prior to this, as a Network Administrator for Republic Mortgage LLC, I strategically steered IT efforts by managing all data network and telecommunications systems, maintenance, and design to include performing software / server, MS Windows, and hardware upgrades, as well as directing internal / external network security.
You will find me to be a solutions-focused leader who can plan, prioritize, and manage multiple IT tasks within deadline-driven environments. I have also been routinely recognized as the go-to person for immediate resolution of complex technical issues. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your IT team.
I look forward to hearing from you in order to discuss an available opportunity for which I am qualified. I may be reached as indicated, and thank you in advance for your time and consideration.
Sincerely,
Ryan Didur
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