yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com (xxx-xxx-xxxx

career objective

results-driven sales and operational management specialist eager to contribute exceptional customer service, business development, and team building skills toward actively supporting the employer in optimizing performance

profile

  offer 10 years of progressive sales and operational management experience in multi-unit and single store environments, with expertise in providing innovative technology-based solutions and driving profits

  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

  implement standard operating procedures and internal sales structures that produce qualified leads and increased sales

  develop and implement highly effective training programs for staff and management; achieve superior levels of staff retention

  proactively monitor performance metrics to generate accurate business forecasts and business development plans

~ key achievements ~

• granted numerous awards, including company-wide leaders club award (2008), regional team member award (2005), and best sprint pcs performance (2005); winner, sprint las vegas contest (2002)
• led team to rank as #1 in sales and bottom-line profits for 2008, out of a multi-state group of 52 district teams
• turned around underperforming minneapolis location and increased year-over-year revenues by 30% by establishing location-specific business improvement and community outreach initiatives; achieved territory-wide most improved sales and profits for fiscal year

professional experience

sales director, green team tek, insert location 2010

• established and oversaw sales cycle and business development activities for this newly launched start-up provider of hosted software solutions
• actively participated in all phases of the sales process from cold calling to delivering web-based demonstrations and in-person sales presentations to negotiating client contracts
• worked directly with vendors to cost-effectively meet unique client needs

indirect account executive, ipcs, insert location 2009 2010

• executed a broad range of sales, brand positioning, customer support, and staff development functions for this wireless mobility communications company across 19 dealer locations, and partnered with agent locations as well as wal-mart, best buy, and radioshack retailers
• successfully rolled out highly effective training programs for new and experienced sales personnel; developed sales incentives and contests
• coordinated sales events and promotions to increase brand / product awareness and market penetration figures

 

radioshack corporation 2000 present

district sales manager, davenport, ia (2006 present)

district manager candidate / store manager, minneapolis, mn (2005 2006)

store sales manager, ames, ia (2004 2006)
store sales manager, grand forks, nd (2002 2004)
store sales manager, jamestown, nd (2001 2002)
assistant manager, grand forks, nd (2000 2001)

• in recognition of outstanding performance, steadily progressed within company to attain district sales manager position responsible for 18 stores located throughout iowa, illinois, and missouri
• steered all aspects of operations to continually grow sales and profitability while maintaining a reputation for exceptional customer service
• worked closely with individual stores to develop and implement location-specific business development plans, cost controls, and strategies to increase customer satisfaction
• performed human resources functions for all 18 stores recruited, hired, trained, and evaluated the performance of personnel at all levels; established incentive and staff retention plans
• cultivated key vendor relationships and oversaw the flow of merchandise; maintained appropriate levels of stock in line with sales forecasts and special promotions
• conducted monthly store inspections to ensure adherence to corporate standards and policies; generated sales reports instrumental to senior management in assessing business performance

education

bachelor of science in business management, kaplan university, davenport, ia anticipated graduation march 2011

general studies, university of north dakota, grand forks, nd 2000 2001

general studies, jamestown college, jamestown, nd 1999 2000