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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000



Country of Citizenship:   USA

Social Security Number:  XXX-XX-XXXX



Vacancy Announcement #:          __________________________

Position:                                           Project Manager



Core Competencies

Project management, interdepartmental coordination, operations management, report development and presentation, senior management support, personnel recruitment and supervision, training, performance evaluation, scheduling, strategic business development, Microsoft 95/98/2000, Office Suite


Professional Experience

2008 - 2009



Salary:  $57,000 annual

Hours per Week: ____

Supervisor:  Name, Phone Number                           May contact

Service and Repair Technician Supervisor

Promoted to Technician Supervisor role after earlier success in a management assignment with Sprint.  Tasked with the comprehensive supervision of Technical Representatives in a four-state Region.  Provide on-site support for service and repair personnel in 18 stores.  Champion Technician adaptation of repair strategies key to slashing operational costs.  Virtually eliminated wasteful product exchanges.  Attained breakthrough 81% satisfaction level in repairs in Region.  Author and ensure timely transmittal of strategic reports to Service and Repair locations.  Engage in extensive bi-weekly store visits between Pensacola, FL, and Birmingham, AL.


2007 - 2008



Salary:  $60,000 annual

Hours per Week: ____

Supervisor:  Name, Phone Number                           May contact


Project Manager

With oversight of a six-state Region along the Gulf Coast encompassing 60 stores, was charged with comprehensive management of multiple store operations, including customer service, new store start-ups and troubleshooting.  Additionally, was assigned responsibility for store remodeling projects.  Met these various challenges, particularly when assignments were changed or modified with little or no notice, with strengths of clear and on-target decision-making and flexibility and the ability to see the big picture.

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Yyyyyy x. yyyyyy                                 Vacancy:______________                            Page 2 of 4


Played key role in design and launch of special projects, paying particular attention to adherence to time-sensitive issues.  Held primary responsibility for coordination between departments of these projects, and met tight, pressure-filled deadlines on time.


Facilitated strong support for Store Managers, aiding in decision-making for daily operations during regular store visits.  Actively supported senior management at District level in evaluating performance and defining short-/long-term business strategies by preparing and presenting detailed weekly reports for review.  Utilized comprehensive checklist process in evaluating store and personnel performance and provided detailed overview of results to management.


Interacted closely with Area Vice President and Director via weekly conference calls, keeping management apprised of all issues.  Assumed responsibility for setting-up and managing conference calls between Directors and District Managers, utilized to bring management up-to-speed with store activities.  Also used this time to support training initiatives.



2004 - 2007


Slidell, LA

Salary:  $45,000 annual

Hours per Week: ____

Supervisor:  Name, Phone Number                           May contact


Sales Manager


Worked closely with store personnel to increase transaction, sales and product repair orders, which moved unit to top-level.  Utilized management checklist process at nine Sprint PCS retail stores to facilitate these sales and revenue increases.  Results of store audit showed an overall average score of 96%, with 90%+ in inventory control, customer credits and post-30-day exchanges.  Led the store s Risk Prevention Team, conducting monthly audits of shrink control activities.


Assumed responsibility for unit growth by proactively interfacing with potential new customers at job sites and opening communications with management and personnel.  Played key role in developing close relationships with various target companies through use of outbound events, VIP days and partnership programs.


Held comprehensive responsibility for management of unit personnel, including recruitment, training, coaching and counseling, and mentoring.  Such mentoring of three Assistant Managers resulted in their being promoted within six months.  Authored and presented Performance Reviews, promoting individuals where warranted and terminating when necessary.  Utilization of the Performance Review process supported the development of individual strategic plans for each employee, which were designed to assist them with achieving and exceeding monthly quotas.  Was chosen winner of prestigious Pinnacle Bronze Award for success in this management role.  Also, was selected by senior management as Manager of the Month multiple times due to achievement of meeting or exceeding quotas.



2003 - 2004


Slidell, LA

Salary:  $35,000 annual

Hours per Week: ____

Supervisor:  Name, Phone Number                           May contact

Yyyyyy x. yyyyyy                                 Vacancy:______________                            Page 3 of 4


Assistant Manager


Assumed comprehensive responsibility for maintenance of store merchandising program in accordance with corporate plan-o-gram.  Worked closely with Store Manager in overseeing Technicians in the performance of their weekly physical counts.  Assured that any necessary returns were handled in a timely manner and helped to maintain an atmosphere conducive to productivity improvement.  Managed all cash and inventory reporting on a daily, weekly and monthly basis, according to corporate policy.  Devised methods of monitoring and controlling shrink.   Assumed personnel management role from the initial recruitment and interviewing stages through training and team building.  Developed and implemented work coverage schedules for 13 personnel.   


2002 - 2003


Slidell, LA

Salary:  $________ annual

Hours per Week: ____

Supervisor:  Name, Phone Number                           May contact


Senior Representative


Advanced to Senior Representative in Customer Service due to excellent performance in earlier role.  Served as Supervisor during incumbent s absence.  This role required management of customer issues, particularly controlling of any escalations.   With several years experience in the customer relations area, served as Trainer of customer service co-workers, which included observation of daily interactions, giving constructive criticism and additional instruction as needed.

Played key role in original opening of the Slidell, LA, store and was later charged with daily opening/closing of unit.  Closely monitored use of discounts by personnel.  Assured complete and satisfactory fulfillment of all product orders and met and/or exceeded monthly quotas.


1999 - 2002


Metairie, LA

Salary:  $________ annual

Hours per Week: ____

Supervisor:  Name, Phone Number                           May contact


Customer Service Representative


In this initial assignment with Sprint, worked closely with customer base, opening new accounts, activating others and handling in-person counter payments.  Utilized strong product knowledge by instructing customers in technical areas, often resulting in upgrading equipment and software.  These initiatives resulted in monthly Long Distance quotas being met and/or exceeded.  Additionally, handled uploading of mall kiosk data into system and undertook responsibility for training of new employees.



Yyyyyy x. yyyyyy                                 Vacancy:______________                            Page 4 of 4



Training / Certifications

Managing to Win


Coaching and Feedback using Grow Model

Basics of Business Financials

National Management Practices

Presentation Skills

GUEST Training

Triage Laptop Training




Computer Skills


Microsoft 95/98/2000

Microsoft Office Suite: PowerPoint, Excel, Word














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