yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                        xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

proficient it professional eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging network management assignment actively supporting an organization in maximizing performance.

career profile

ø  mba, management and ba, business management.

ø  over 11 years of expertise in network systems analysis for a leading university.

ø  extensive background in hardware and software maintenance.

ø  proven testing and troubleshooting capability.

ø  strong record of promotion to positions of greater responsibility.

ø  capacity in design, configuration and testing of advanced systems.

ø  adept at level ii support procedures.

ø  well-organized multi-tasker with strong attention to detail.

ø  adept at aligning it contributions with organizational objectives.

ø  highly accomplished in managing network security, user accounts and device management.

ø  contributor to overall increasing workplace efficiency and proficiency.

ø  multiple a+ certifications (see below).

technology skills

lotus notes r5-6, microsoft office professional 97-2003, local area networks, printer maintenance and troubleshooting, remedy ticketing software, ds700, ds900 and conx4 servers, windows 2003 server architecture.

licensure and certification

a+ certification, core hardware training

a+ certification, customer satisfaction training

a+ certification, operating systems part 1 and 2 training

a+ certification, pc technologies training

professional experience

duke university clinical laboratory information systems, durham, nc                                         1998 - present

network systems analyst/it analyst

       tasked to diagnose hardware and software problems and replace defective components.

       manage and maintain computer networks and related computing environments.

       key player in group 24/7 on-call rotation.

       develop, configure and test hardware, networks and operating systems.

       deliver well received level ii technical support for unit systems.

       oversee network security, user accounts, software applications and workstation network drivers.

       compile detailed documentation and inventory.

       facilitate operations of bes for clinical laboratory department.

       orchestrate usage of lotus notes and domino server covering troubleshooting, client relations, database management and recovery.

       deliver 24/7 troubleshooting for duap clinic.

education

american international continental university, atlanta, ga

masters of business administration, 2003

 

bachelor of arts, business management, 2001

 

 

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                        xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

cover letter text

 

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a master s of business administration degree in management, a b.a., business management, and over 11 years experience in network systems for a major university.  to complement this background, i possess demonstrated expertise in system administration and project management, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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