yyyyyy x. yyyyyy                                      

xxx-xxx-xxxx
abc@xyz.com

 

Results-driven General Manager eager to contribute expertise in Retail Operations as well as strong Team Building, Sales and Customer Service skills toward actively supporting a progressive organization in optimizing bottom-line performance

  Proficiently drive multiple facets of business operations ranging from human resources, sales, merchandising, and customer service to inventory control, buying and detailed management reporting

  Successfully hire, train and direct top-performing teams committed to providing superior customer service

  Strategically coordinate/schedule employees to control labor costs and maximize use of resources while consistently meeting customer needs

  Effectively implement policies and procedures to boost productivity and profitability

  Diplomatically respond to and resolve escalated customer issues

 

Recent Career Achievements

 

Ø  Ranked as Manager of Highest Volume Store in region

Ø  Have consistently achieved 90%+ Customer Service Index

Ø  Played vital role in sustaining solid customer focus and sales performance while collaboratively facilitating major Rite Aid store transition

 

Store Manager, Rite Aid-Souderton, PA                                                                   2003-Present

  Successfully steer full-scope store operations, with a strong focus on delivering world-class customer service and maximizing sales of wide-range line of products and pharmaceuticals

  Effectively hire, train, coach, coordinate, and direct a dynamic team

  Efficiently control inventory and shrink to maximize bottom-line profits

  Oversee product receipt, stock room management and sales floor merchandising; ensure optimal stock levels and product mix to generate sales while controlling overhead costs

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Sales Manager/Inside Sales, Nytef Plastics                                                            2001-2003

  Successfully managed entire Southeast Region, with accountability for growing sales and servicing over 100 key accounts

 

Branch Manager, GE Polymershapes                                                                     1998-2001

  Successfully developed and executed targeted strategies to drive multi-state territory growth through both inside and outside sales initiatives; proactively partnered with manufacturing to boost performance through direct shipping and competitive pricing structures

  Demonstrated solid accounting skills in efficiently managing accounts receivable/payable

  Concurrently steered warehouse operations

Prior Background: Store Manager, Eckerd/Thrift Drug; 1989-1998