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yyyyyy x. yyyyyy

xxx-xxx-xxxx •



profile of qualifications


solutions-focused regional technology management professional specializing in the administration and engineering of enterprise networks and distributed systems eager to offer 16+ years of cross-functional experience toward maximizing an employer s productivity and profitability.  top-performer with expertise in supporting and troubleshooting various network, server, computer hardware, and primary production challenges.  integral leader experienced in windows os, lan / wan concepts, dns, dhcp, wireless, www, and .net servers, as well as internet / intranet concepts and protocols, terminal server, citrix, virtualization (vmware and ms virtual server), raid, and server hardware.  excellent communicator who can plan, prioritize, and manage multiple tasks within high-pressure, deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp decision-making skills.



key areas of expertise


technology management                        consolidations / mergers                 project management                               strategic planning

process / product improvement              team building / training                 start-up operations                                end user support

problem analysis / resolution                 workflow prioritization                     policy / procedure development             business communications



professional synopsis


landamerica financial group, roseville, ca / concord, ca                                                                                             2000 c present


regional technology manager (2002 c present)

         apply dynamic leadership talents toward founding a west regions technical services group for california, nevada, and arizona to include directing comprehensive operations comprised of 300+ offices, 6,000 users, 400 servers and 3 software support specialists.

         interface among executive-level management to make sound decisions regarding consolidations, integrations, mergers, software development, implementation, and standardizations instrumental in ensuring high-level success for continued marketplace dominance.

         play a vital role in sustaining business as a regional business leadership team member focused on strategy and production cost reduction.

         drive business growth by migrating region away from distributed database software and implementing centralized environments for main production and accounting software by utilizing terminal services, citrix, sql, virtual machine, active directory, gpos, dfs, nas / san, and thin client solutions, as well as providing tier 3 support for a centralized user environment.


key accomplishments

ø achieved 50% reduction in hardware, software, and personnel costs via infrastructure integration to include active directory, exchange, citrix, escrow & title applications, legacy systems, websites, and company data.

ø led the company s first-ever successful software rollout and consolidation by initiating a single-solution platform for 3,500+ end users and establishing tier 3 support structures for citrix- / sql-based environments.

ø directed 2 large-scale mergers of 1,000+ end users each to include consolidating existing structures into a company model while phasing out 5 primary production software solutions.

ø developed the first-ever interactive multifunctional (i.e. open orders, check status, submit inquiries) customer web interface.

ø architected and managed integrated solutions using the full microsoft suite and active directory, sql, sharepoint, iis, wsus, and sms.


senior it analyst northern california (2000 c 2002)

         strategically steered it teams focused on sustaining strong user desktop environments to include managing hardware / software support, routers, start-up office operations, production center consolidations, and backup of data for 40+ offices, 400 users, and 50 servers.

         pioneered concepts of terminal servers / citrix and centralized sql databases, along with creating the first group dedicated to supporting, implementing, and designing a single-seat solution for the company s end users on a national scale.


key accomplishments

ø migrated 400 users from btrieve distributed database software to centralized sql database within 6 months.

ø spearheaded wan redesign to be fully redundant by creating 3 cross-connected hub sites and adding isdn backups to all spoke sites which was instrumental in design serving as a model for implantation nationally.

ø saved hardware / labor costs by consolidating 4 production centers into 1 office and all remote data applications into 1 desktop.

ø eliminated need for full-time techs managing applications across 400 workstations by designing a central loan document print server housing 30 document types separated from a main user environment to protect against poorly written software from 3rd party vendors.

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resume page two



professional synopsis (continued)


commonwealth title / landamerica financial group, sacramento, ca                                                                                1998 c 2000


it analyst

         utilized broad scope of it knowledge toward managing tier 1 / 2 support operations to include directing 5 offices, 100 users, and 8 windows servers, as well as providing targeted instruction on use of proprietary web interface to assist sales staff training efforts.

         performed critical desktop publishing of sales materials and facilitated effective hardware / software consulting for premier clientele.


key accomplishments

ø converted all offices from hp / windows 95 machines to dell / nt 4.0 using symantec ghost and novell network to windows, along with replacing circuits and danube routers with cisco routers / circuits tied into main backbone and removing static routes.

ø developed proof-of-concept for remote support using pc anywhere and ras.

ø successfully supported merging of networks when commonwealth was purchased by landamerica.



additional job history


independent it consultant

self-employed, sacramento, ca                                                                                                                                                     1995 c 1998


back office administrator

dr. albert globus, md, sacramento, ca                                                                                                                                      1993 c 1998



professional development and certifications


microsoft certifications new horizons

database tuning / optimizing queries using microsoft sql server 2005 (2008)

programming a microsoft sql server 2000 (2005) • administering / deploying / supporting sms 2.0 (2003)


training / development landamerica

vb scripting / vb concepts • sql reporting services • management concepts & budgeting • various ca-required management courses



technical summary




dell poweredge servers • dlt / lto tape backup systems • cisco routers / switches • hubs • citrix access • gateway ssl vpns

netapp san / nas • hp / dell workstations / laptops • wyse thin clients




ms office • ms cluster • ms sql 7.0 / 2000 9.0 / 2005 • ms project • ms visio • ms virtual server • ms live meeting • ms sms

windows nt / 2000 / 2000 • active directory • novell netware 3.x • citrix metaframe 1.8 / xp / presentation server • iis 4 / 5 / 6

vmware • lotus notes r4 / 5 • veritas backup exec / netbackup • dell it assistant • pc anywhere • dameware



noteworthy professional awards


regional technology manager landamerica

ceo recognition for role on data center relocation project (2007) • evp recognition for role on acquisition team (2006)

ceo recognition for role on software development project (2006) • national service award (2005)


yyyyyy x. yyyyyy

xxx-xxx-xxxx •








hiring agent name


company name


city/state/zip code




pursuant to your recent job posting seeking a qualified [ insert job title ], i am submitting my resume for your review.


as a technology management professional, i am eager to offer 16+ years of progressive experience in the administration and engineering of enterprise networks and distributed systems, as well as solid project management, training / development, process improvement, and strategic analysis / planning talents, toward optimizing your company s productivity and profitability.  please kindly view my extensive technical proficiencies as noted within my attached resume.


currently, as regional technology manager for landamerica financial group, i apply my dynamic leadership skills toward founding a west regions technical service group for california, nevada, and arizona to include directing comprehensive operations comprised of 300+ offices, 6,000 users, 400 servers, and 3 software support specialists.  within this role, i regularly interface among executive-level teams regarding decision-making pertaining to profit-focused consolidations, integrations, mergers, software development, implementation, and standardizations.  during this time, i led the company s first-ever successful software rollout and consolidation by initiating a single-solution platform for 3,500+ end users.  i also directed 2 large-scale mergers of 1,000+ end users to include consolidating existing structures into the company model while phasing out 5 primary production software solutions.  as this is just a sampling of my background, please refer to my enclosed resume for additional experience and accomplishments.


you will find me to be a solutions-driven leader who holds multiple microsoft certifications, and can create continuous business solutions in strategic alignment with corporate it goals.  in addition, i am an individual who can prioritize, manage, and complete key tasks within high-pressure, fast-paced environments while streamlining operations to maximize productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.


i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.






ben poindexter

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