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yyyyyy x. yyyyyy                      0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                              612-2375364 •



solutions-focused  it  veteran eager to contribute proven project management, systems analysis, operations support, team building, and client relations talents toward boosting a company s bottom-line performance




ø  multifaceted technology leader with notable experience managing large-scale infrastructure and web application development projects, including implementation of global erp program successfully rolled out to 13 countries on time and under budget

ø  create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals

ø  excel at budgeting and managing vendor relations, highlighted by achieving 25 percent reduction in global network infrastructure costs through keen negotiation skills

ø  thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize operational productivity, efficiency, and quality

ø  contribute dynamic multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges, and maintaining high-level standards

ø  demonstrate exemplary client-user relationship skills, effectively communicating with both technical and business users; display strong leadership abilities, effectively training/managing teams of upwards to 23 people



~ education/technical proficiencies ~


master in business administration (dec. 2009)                                university of minnesota, minneapolis, mn

master of science, software engineering (2006)                                university of st. thomas, saint paul, mn

bachelor of science, computer science (2002)                                university of minnesota, minneapolis, mn

member, project management institute


software: windows, ms office, exchange, sharepoint, ms project, planview, ms sql server, mysql, unix, websphere, visual studio, .net, business objects, oracle financials, iis, apache, eclipse, zend


hardware/network technologies: server, desktop, raid, san, lan, wan, mpls, tcp/ip


languages: java, php, c++, visual c++, c#, sql, asp, vb, html

professional experience


technology program manager, kroll inc., eden prairie, mn                                        january  2007 c present


ø  resourcefully develop, execute and manage budgets/schedules/delivery of key strategic global projects sponsored by cio and other senior executives, including launch of project management office that greatly improved company performance

ø  successfully deployed global web-based enterprise work-flow application

ø  manage design and implementation of tier iii data center

ø  direct the integration of disaster recovery program from due diligence stage to project closure

ø  fostered cooperative teamwork across a multitude of personnel levels, including high-level coaching and mentoring skills that empower 23 it associates to make decisions that reflected positively on company


manager database management, eloyalty corporation, eden prairie, mn           august 2005 c january 2007


ø  implemented and supported disaster recovery model, saving $1.4 million dollars in the first year and reducing down time by 50%

ø  achieved 30 percent greater customer experience levels by reducing new client setup time; improved adherence to customer sla by 20% using tqm methodology

ø  effectively managed key business intelligence initiatives as well as vendor relationships/purchasing process

ø  demonstrated excellent communications skills managing team of seven database administrators

ø  led successful launch of the data layer of php client application; redesigned and boosted existing database to scale upwards to 5 terrabytes

ø  ongoing custom software support to in-house developers/engineers, ensuring full-life cycle of products and custom metadata layers for d911 software

ø  exhibited keen adherence to sarbanes oxley and hipaa regulations


it manager, target corporation technology services, minneapolis, mn                 june  2001 c august 2005


ø  responsible for managing enterprise data projects and 2,000 database servers nationwide, including constant critical applications support toward

ø  oversaw implementation of a clustering architecture, producing high availability for customer facing applications

ø  led four-node clustering campaign, greatly improving stability of production environment

ø  mentored and developed team of database administrators, as well as 9 software engineers


technical architect-database administration, target corporation                              march 1997 c june 2001


ø  responsible for design and implementation of databases and database applications, including  development and maintenance of highly complex data replication process for 1,500 stores

ø  led and mentored junior database administrators, showcasing highest of professional standards.

ø  provided around-the-clock support for all point of sale and corporate locations, meeting sla needs

ø  successfully implemented sql server 2005 migration cost reduction project, including clustering architecture that ensured high availability and automated maintenance

ø  effectively executed strategic olap business intelligence applications using microsoft analysis server

ø  significantly reduced install/configuration errors by developing repeatable process through automated installation and configuration application developed company-wide database application security/development standards; skillfully managed sarbanes oxley and hipaa compliance


president/ceo, radical it solutions, eden prairie, mn                                        january 2001 c january 2007


ø  directed launch of software consulting firm, specializing in web application development, data management and project/program management; exceeded revenue goals in company s first three years

ø  excelled at generating new client relationships and retaining existing clients

ø  managed contractors and all technical projects, ensuring on time delivery and customer value

ø  achieved 20% increase in application performance, successfully integrating program that utilized new database platform and business intelligence environment for interplx technologies inc.

ø  successfully implemented open source java erp solution (opentaps) for clients, including implementation of several technology projects for novel living inc.

ø  responsible for development of web-based java application and it infrastructure for tilton solutions ltd.



 other experience


flight medic c squad leader, army national guard, saint paul, mn                            april 1998 c march 2006


ø  supervised squadron of flight medics, applying exceptional knowledge of medical evacuation support protocol

ø  showcased proven leadership abilities in crisis situations, directing life and death decisions on daily basis

ø  engineered more than 200 medical evacuation missions, logging hundreds of hours of flight time

ø  directed training for more than 400 u.s. army combat medics on peace and wartime procedures























yyyyyy x. yyyyyy                      0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                              612-2375364 •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging growth opportunity in software development or project management with a dynamic company and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, i have extensive senior-level experience as a systems analyst/technical lead with significant experience implementing and operating a large suite of integrated applications. i am now eager to apply this rich technical and project management background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.


as an employee, you will find me to be proficient in all matters of information systems development, including wide-ranging aptitude from erp planning and implementation to directing large-scale enterprise data projects for national retailers such as target corp. i also pride myself in being a lead mentor who effectively communicates and thrives in team settings. i am confident i will be a valuable asset to your operations, and look forward to interviewing with you in the near future.





yyyyyy x. yyyyyy

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