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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

business professional eager to contribute dynamic communications, finance, sales, marketing, public relations and coordination skills in a challenging customer service representative assignment.

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career profile

ø  proficient sales and customer relations specialist.

ø  strong technical knowledge and troubleshooting ability.

ø  background in diverse projects.

ø  consistently recognized by management for superior performance.

ø  over 30 letters of commendation and high-level bow tie award.

ø  knowledgeable in systems. networks and software applications.

ø  adept at resolving customer complaints and service issues.

ø  honed abilities in project management and coordination.

ø  strong focus on corporate objectives and services.

ø  record of progression to positions of wide-ranging responsibility and authority.

ø  well-organized, detail-oriented multi-tasker.

ø  corporate customer relations training.

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technology skills

microsoft office suite

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professional experience

comcast, monmouth junction, nj                                                                                            2008 - present

account manager

       oversee service accounts to ensure customer satisfaction and retention.

       function as counselor to resolve late, delinquent and disconnected subscribers.

       awarded  30+ letters of commendation and bow tie award for superior performance.

       perform system troubleshooting, scheduling of service calls and customer follow-up.

       participate in call center focus groups to improve procedures and service levels.

 

jade consulting services, jamesburg, nj                                                                                              2008

system administrator

       provided web design and administration of corporate site.

       maintained/upgraded software, hardware and infrastructure.

       oversaw computer network security concerns.

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other background


2008-2009, employed by stop and shop grocery store in capacity of deli manager, ensuring customer satisfaction, personnel management, cleanliness and health code compliance. 

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education

high school, city, state

diploma

 

 

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a sales and customer service capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include demonstrated expertise in customer service, account management, sales leadership and website administration, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

 

 

 

 

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