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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
business professional eager to contribute dynamic communications, finance, sales, marketing, public relations and coordination skills in a challenging customer service representative assignment.
career profile
ø proficient sales and customer relations specialist.
ø strong technical knowledge and troubleshooting ability.
ø background in diverse projects.
ø consistently recognized by management for superior performance.
ø over 30 letters of commendation and high-level bow tie award.
ø knowledgeable in systems. networks and software applications.
ø adept at resolving customer complaints and service issues.
ø honed abilities in project management and coordination.
ø strong focus on corporate objectives and services.
ø record of progression to positions of wide-ranging responsibility and authority.
ø well-organized, detail-oriented multi-tasker.
ø corporate customer relations training.
technology skills
microsoft office suite
professional experience
comcast, monmouth junction, nj 2008 - present
account manager
oversee service accounts to ensure customer satisfaction and retention.
function as counselor to resolve late, delinquent and disconnected subscribers.
awarded 30+ letters of commendation and bow tie award for superior performance.
perform system troubleshooting, scheduling of service calls and customer follow-up.
participate in call center focus groups to improve procedures and service levels.
jade consulting services, jamesburg, nj 2008
system administrator
provided web design and administration of corporate site.
maintained/upgraded software, hardware and infrastructure.
oversaw computer network security concerns.
other background
2008-2009, employed by stop and shop grocery store in capacity of deli manager, ensuring customer satisfaction, personnel management, cleanliness and health code compliance.
education
high school, city, state
diploma
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a sales and customer service capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include demonstrated expertise in customer service, account management, sales leadership and website administration, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
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