Master of Science in Information Technology candidate with solid track record of providing critical leadership for the implementation of next-generation technology solutions to support aggressive requirements of high-level business applications for private sector and local/state agency clients. Demonstrated ability to successfully translate technical language and deliver presentations to diverse audiences. Superior talent for interpreting customer requirements, delivering high level support, and driving system capabilities to maximize business performance and minimize costs. Recognized for fostering and leveraging collaborative relationships with internal and external resources to shorten project and development cycles, optimize productivity, and reduce costs. Core Competencies include:
Network Infrastructure Development
Hardware Diagnosis / Troubleshooting/Repair
Internal/External Client Relations Management
Strategic Planning and Execution
Business Process Optimization
High-Level Technical Support/Issue Resolution
Critical Infrastructure Architecture Design
Change Management Documentation
Go-Live Schedule Support
~ Technical Proficiencies ~
Windows 7/XP/Vista/2000, Microsoft Office 2003/2007, MS Front Page, MS Visio, MS Publisher, MS Map Point,
Install Shield Developer, MS Visual SourceSafe, MS Visual Studio.Net
Database Applications: Advantage Database Server, Microsoft SQL Server, CRM C Customer Relationship Management Software, SQL Express, Oracle
Networking: Cisco Systems VPN Client, Nortel Networks VPN Client, PcAnywhere Software, Microsoft Virtual PC, VMware Virtualization Software, SonicWall Global VPN Client, Check Point Secure VPN Client
Public Safety: CAD C Computer Aided Dispatch Software, RMS C Records Management Software, MCT C Mobile Command Terminal Software
Project Manager, CODY Systems, Pottstown, Pennsylvania 2010
Applied strong project management, leadership, and coordination skills to create and execute project plans, assign responsibilities, and manage all aspects of project and scope.
Led efforts to ensure integrity of project documents; facilitated team building sessions, communicated project updates with key leaders, and resolved issues and challenges to ensure optimized work flow.
Developed strong working relationships with key clients; identified needs and recommended critical business solutions.
System Implementation Engineer, Intergraph Corporation, Huntsville, Alabama 2008 to 2009
Led manual testing of code to derive functionality, security and interoperability.
Authored software documentation to provide network configuration details, and support end user goals.
Provided leadership and oversight for project plans, timelines, progress reporting, and project management initiatives; ensure customer satisfaction, troubleshoot and resolve issues.
ð Established standardized help desk protocols to increase tracking, improve efficiencies, and increase customer service levels.
ð Developed and facilitated end-user training plans for internal and external clients; provided product enhancements and additional training to optimize user experience.
ð Integral in the development of critical system requirement specifications and the production of detailed design documents.
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Munitions Technician, DynCorp International, Doha, Qatar 2007 to 2008
Maintained compliance and enforced all USAF and host nation explosives safety protocols, AFOSH, and security standards during explosives and non-explosives operations.
Configured munitions shipments for air, sea, and surface transportation, inspected IAW 11A-1-10 and technical orders in accordance with all standards and requirements.
Collaborated with operations team to resolve serviceability issues, prepared and delivered safety briefings, and repaired and replaced defective munitions components.
Customer Support Manager, CommSys Inc., Dayton, Ohio 2006 to 2007
Contributed dynamic leadership skills toward effectively coordinating and leading a top-performing Support Desk team.
Performed manual code testing, ensured reliability of program interfacing and security applications throughout the software development lifecycle.
ð Collaborated with staff and management to obtain the needed resources to complete projects; gained significant insight into each clients contract requirements, systems, services and key contacts.
ð Integral in the development of systems requirements specifications and detailed design documents; facilitated webinars and presentations to communicate with clients regarding projects, upgrades and expectations.
Support Manager, SmartCOP, Pensacola, Florida 2002 to 2005
Provided leadership and oversight for 7 Support Desk staff; ensured superior customer service delivery, troubleshooting and issue resolution in a timely and effective manner.
Leveraged knowledge of Citrix, terminal services, back-ups and remote desktop applications to provide support for a broad variety of clients; responded to trouble tickets, tracked resolution into databases, and provided follow up to ensure customer satisfaction.
ð Key provider of technical support to Alabama, Xxxxxx and Florida law enforcement agencies; worked extensively with high-level government agencies to implement critical 911 computer aided dispatch and records management systems, and facilitated end user training to the Florida Highway Patrol and Joint Task Force Project
Munitions System Specialist / Certified Munitions Inspector, United States Air Force 1989 to 1998
Maintained accountability for 11 storage structures and all stored munitions; provided training and direction for personnel conducting munitions inspections, and determined potential hazards of assets.
M.S. in Information Technology, Capella University, Minneapolis, MN Anticipated graduation 2012
Graduate Level Coursework Includes: Project Leadership & Management ~ Project Budgeting, Procurement & Quality ~ System Development Theory and Practice ~ Professional Effectiveness ~ Managing People and Technology ~ Project Management Planning, Execution & Control ~ Technical Communications ~ Project Management Fundamentals
B.S. Criminal Justice/Forensic Studies, University of West Florida, Pensacola, FL 2005
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